Front Office Coordinator

Office Coordinator

Integrated Behavioral Health Management is seeking a highly organized, motivated, and experienced Office Coordinator to manage the daily operations of our busy clinic. This key full-time position requires a proactive individual with excellent communication and interpersonal skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced environment. Experience with provider credentialing, billing and coding, and electronic health records (EHR) is essential. Prior office management experience is highly desired.

Responsibilities:

• Oversee all aspects of daily office operations, ensuring a smooth and efficient workflow.
• Manage incoming communications, including voicemail, email, and phone calls, ensuring timely and professional responses.
• Supervise and support administrative staff, providing guidance and training as needed.
• Schedule client appointments, collect necessary intake information, and accurately document the type of service required. Proactively remind new clients to bring required documentation (medication lists, insurance cards, medical records, recent hospital discharge forms).
• Conduct appointment reminder calls, texts, and emails to clients scheduled for the following day.
• Collect and update client information, including address, phone number, email address, and insurance coverage.
• Assist clients with completing intake forms and ensure all necessary documentation is completed and filed in their charts prior to their appointment.
• Manage billing and coding processes, including submitting claims and following up on denials.
• Collect co-payments using a merchant machine and manage cash payments, accurately logging all transactions in the EHR and reconciling daily totals.
• Manage provider credentialing and ensure all necessary documentation is up-to-date.
• Oversee bi-weekly payroll processing (training provided by Quickbooks). This includes calculating staff time, managing clinician time cards and superbills, and ensuring accurate payroll data.
• Manage monthly bill payments and maintain accurate records of all financial transactions.
• Maintain office supplies and equipment, ensuring a well-stocked and functional work environment.
• Implement and maintain office policies and procedures.
• Handle confidential information with discretion and professionalism.
• Other administrative and office management duties as assigned.

Qualifications:

• Must be extremely organized and motivated.
• Must be familiar with provider credentialing.
• Must have a strong understanding of billing and coding.
• Experience with electronic health records (EHR) is required.
• Prior office management experience is highly desired.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office 1 Suite (Word, Excel, Outlook

Pay beginning at $23 with increase possible after probationary period and review.

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Schedule:

• No weekends

Experience:

• Medical office management: 4 years (Preferred)

Ability to Commute:

• Charlotte, NC 28262 (Required)

Ability to Relocate:

• Charlotte, NC 28262: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23