What are the responsibilities and job description for the Inside Sales Engineer position at Integrated Cooling Solutions?
Overview
Who We Are:
We’re a trusted commercial HVAC manufacturing representative firm that prides itself on responsiveness, problem-solving, and delivering the most thoughtful solutions. Our deep technical expertise and experienced service team enable us to deliver the best results for our partners and customers. We are the largest independent commercial HVAC representative firm in Florida. Our team is committed to the success of the owners, developers, contractors, engineers, and manufacturers we work with – we’re all in this together!
Responsibilities
How you will make an impact:
- Support the sales team with estimating, design assistance, equipment sourcing, pricing, and forecasts.
- Deliver technical presentations to customers, explaining product features, benefits, and applications.
- Generate, follow up on, and qualify sales leads.
- Prepare detailed quotations, negotiate sales terms, and manage service agreements.
- Provide comprehensive pre- and post-sales technical support.
- Assist in product and service selection based on customer requirements.
- Manage customer relationships, ensure high satisfaction and address inquiries promptly.
- Coordinate with engineering, production, and logistics to ensure timely product delivery.
- Maintain accurate CRM records, track sales opportunities, and report on sales performance.
- Collaborate with engineering and product development teams to meet customer needs
Qualifications
- Education: Bachelor’s degree in engineering (Mechanical, Electrical, Industrial, Plumbing, or related field)
- Experience: Previous experience in the HVAC industry, but is not required; a technical sale, or engineering role; Professional certifications in mechanical engineering; Familiarity with CAD software and other technical tools
- Proficiency with Microsoft Office Suite, CRM software, ERP systems, and other relevant technical tools
- Excellent verbal and written communication skills to effectively convey technical information and to interact effectively with customers and team members
- Strong customer service skills to address inquiries and resolve issues
- Analytical skills to diagnose and solve technical problems
- Ability to identify sales opportunities and develop relationships with potential customers
- Regular interaction with customers via phone, email, and video conferencing
- Strong technical aptitude and ability to understand complex engineering concepts
- Ability to work independently as well as part of a team
Why ICS
- People- First Culture
- Value trust integrity and an entrepreneurial mindset
- We are problem solvers
- No challenge goes unanswered. “We’ll figure it out!”
- Statewide Opportunities
- Project and location versatility all across Florida
- Professional and personal advancements
- Ongoing training and competitive compensation and benefits package
- Unleash Your Potential
- Innovate and grow with us!
