Practice Manager - Fulltime

The general purpose of this position is to manage the administrative office operations across all of integrated Family Services locations. The Practice Manager must possess the following skills and knowledge: Advanced computer and calculator skills; Excellent coordinating, consumer relation and organizational skills; Excellent telephone skills; Excellent written and oral communication skills; Good filing, documenting, and recording skills; Adaptable, flexible and able to maintain effectiveness during change; Ability to work well with others and take directions; ability to work independently and trouble-shoot problems. The Practice Manager must be energetic, enthusiastic, pleasant and culturally competent. Good customer service and relation skills are essential to this position.

A Practice Manager must understand written sentences and paragraphs in work-related documents. She/He must be able to: communicate effectively in writing or through spoken language as appropriate for the needs of the audience, She/he must be able to adjust actions in relation to others' actions. He/she must also be able manage one's own time and the time of others. The Practice Manager must be able to read and understand information and ideas presented in writing and through spoken words, arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures and mathematical operations), apply general rules to specific problems to produce answers that make sense. Judgment and decision making are exercised in overseeing office programs and operations.

WORK DUTIES AND TASKS:

• Providing direct supervision to the medical office assistant and medical records associate; duties include recommending for discipline, termination or promotion and managing daily operations of the IFS office environment.
• Completes all administrative requirements including typing documentation in timely and efficient manner.
• Adheres to all IFS office policies and operating procedures.
• Oversee the handling of therapists’ and physicians’’ schedules
• Ensures adequate staffing the IFS phone-lines and the coordinating services of IFS consumers through scheduling
• Sort, and distribute incoming correspondence, including faxes, mail and email in a timely and efficient manner.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Prepare responses to correspondence containing routine inquiries
• Responsible for ensuring the scheduling of repairs and maintenance of office and office equipment.
• Other duties as assigned.

Supervision and Professional Activities: Essential Function, 5% if time

• Attends continuing education per professional and service requirements and as relevant to job duties.
• Attend staff meetings and clinical staff meetings and training/events as assigned.
• Attends a minimum of 2 hours of cultural competency continuing education per year.
• Completes annual adult CPR and First Aid certification courses.
• Completes annual TB tests and any other required competencies as outlined by the Human Resource Department for all staff.
• Completes a performance evaluation in a complete and timely manner, completes the performance evaluation for the medical office assistants in a complete and timely manner.
• Approves all time sheets submitted by office staff
• Approves or denies all request for PTO.
• Ensures adequate staffing of all Integrated office locations.
• Other duties as assigned.

Collaboration with other Providers: Essential Function, 5% of time

• Serve as the IFS representative and liaison to community, local, state and or federal organizations and programs. Maintains open, effective, two-way communication with the Local management Entity
• Collaborates with other mental health professionals on behalf of consumers to identify and assist in implementing necessary treatments or support services.
• Maintains positive referral relationships with relevant community agencies.
• Works creatively to positively impact service delivery by communicating with referring providers and fellow employees.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent is required;
• Completion of an Associate’s Degree or Bachelor’s Degree from an accredited college or university supplemented by specialized administrative/secretarial/computer training courses or graduation from and accredited business school/college or trade school with appropriate certificates, or an associated degree in any human service related field preferred.
• Ability to read, write, understand, and follow directions in English accurately and in a timely manner is required, position is extremely time sensitive.
• At least three years’ experience in a human service field with experience in office management entities (billing, clerical, etc.)
• No criminal convictions of child abuse or violent crimes.
• Must be able to pass a criminal background, MVR and Healthcare Registry Check.
• Must possess a valid driver's license.
• Must be able to keep strict confidentiality and work with diverse populations

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

• Medical, Vision, Dental Insurance.
• Life Insurance (Paid by Company).
• PTO (Paid Time Off).
• Paid Holidays.
• Longevity Pay
• 401K Retirement Plan.
• Funeral Leave.
• FMLA.
• Supplemental Insurance offering through Aflac with Payroll Deduction.
• Direct Deposit.
• Training Opportunities.
• Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).
• Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).