Office Manager

Integrated Foot and Ankle Specialists are dedicated to our tripartite mission of providing the highest level of care to patients with leaders in the field of foot and ankle surgery. Working for this leading organization means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Integrated Foot and Ankle Specialists our employees shape our future each day. Are you looking for an incredible opportunity?

PRACTICE MANAGER 

In collaboration with leadership, the Practice Manager provides strategic operational leadership, supervision and direction in regard to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope: 

Financial / Revenue Cycle Management 

Oversees the daily/monthly expenditures, staffing and overtime hours. Ensures that assigned practice(s)’ staff follows all front-end policies and procedures including but not limited to completion of missing charges, claim edits, daily cash reconciliation, tracking referrals, and other receivable/collection tasks. Assist physician compliance with chart completion, charge entry, inboxes. 

 
Identifies opportunities to increase patient volume and services while controlling expenses; creates implementation plan for improvement and executes improvement plan within budget. 

Responsible for development and maintenance of assigned practice(s)’ budgets in collaboration with assigned practices’ Lead Physicians. Responsible for providing explanations to leadership regarding budget-to-actual variances and taking timely and appropriate actions to mitigate negative variances. 
 

Prepare critical daily, weekly, and monthly reports and provide data as needed. Assist with achievement of goals and objectives for metrics and reimbursement. Monitor and maintain records of provider CME and PTO. Attend meetings/education sessions to continually evaluate and improve compliance. 
 
Workflows and Policies 
Contributes to the development and implementation of policies and procedures that govern the operations of the practices/clinics and follows established policies and procedures, ensuring assigned practice(s) adhere to standards. Assist with review/change of policies and procedures to reflect current regulations and best practices. 

 
Responsible for achieving budget targets as well as goals for access and activities supporting referral management by monitoring Key Performance Indicator (KPI). Working with lead physician, takes appropriate action to foster improvement. 
 

Monitors clinician schedule flow, utilization and adjustments including daily monitoring of capacity. Maintain inventory and supplies necessary for operations. Assists providers with maintaining current licensure and credentials. 

Reviews and develops a plan of correction for deficiencies noted during inspections, provides a written copy of such plan to leadership and implements action plan. 

Makes written and oral reports and recommendations to leadership concerning the operations of the practice(s); presentations of best practices to management team. 

Give input and collaborate for development of system changes and upgrades. 

 
Human Resource Management 

Works collaboratively with Human Resources and Lead Physician(s) to effectively recruit, interview, select, and hire personnel for the practice, and provide justification for approval of positions. 

 
Ensures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients and ensures licensures and certifications are kept current. 

 
Accountable for supervision and retention of office staff, including training, coaching and development, as well as ensuring that all staff members are performing according to policy and standards. 

   
Customer Experience 

Reviews Patient Satisfaction results and takes appropriate action to improve results, including preparing/contributing information necessary for dashboards. 

 
Acts as a liaison between office personnel and all external parties to ensure an outstanding customer experience. 

 
Consults with Lead Physicians, Director of Practice Management, Medical Directors and staff concerning practice operations, problem solving and service improvement. 

 
Maintains good relations with the public that serves the best interest of the practice and the community alike through patient family advisory councils. 

 
Maintains an excellent working relationship with the medical profession, providers, and other health related facilities and organizations. 

 
Builds and develops relationships both within and external to the practice as well as developing outstanding communication skills. 
 

What We're Looking For:

• Experience: At least 5 years in a medical role or a similar position.
• Education: High school diploma or equivalent.
• Skills: Exceptional organizational, time-management, and interpersonal communication skills.
• Teamwork: Ability to flourish independently or collaboratively within a team.

Benefits:

• Healthcare
• Vision
• Dental
• Short term and long term disability
• Life insurance
• Paid time off and Holiday Pay

Additional Information: 

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 

Integrated Foot and Ankle Specialists www.integratedfootandanklespecialists.com 

 
Live Your Life's Work 

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.