What are the responsibilities and job description for the RCM Services Manager position at Office Practicum?
Job Type
Full-time
Description
The RCM Services Manager will oversee the day-to-day operations of the RCM Department, providing support to the RCM team and RCM vendors. This role is responsible to ensure the RCM department meets targets for KPIs, retention, and time to revenue.
Essential Functions / Tasks / Duties / Responsibilities :
- Oversee the RCM client services specialist team, patient account representatives, and Sutherland and ensures the RCM operations are running smoothly
- Manage the daily workload of the RCM administrator
- Work closely with the Sr. Director of RCM to improve operational efficiency by drafting or updating processes to increase quality and achieve the overall goals of the department.
- Work closely with the Sr. Director of RCM on departmental planning and budget, expanded service offerings and evolving team structure to keep up with department growth.
- Responsible for managing direct reports on a daily basis by conducting 1 : 1's, reviewing productivity, and monitoring performance
- Provide coaching, support and guidance to the direct reports and ensure processes are correct and handled in a timely manner.
- Oversee team use of Salesforce ensuring RCM-related fields, cases, and activity logs are accurate and updated to resolution.
- Serve as a point of escalation for clients regarding complex issues
- Develop retention strategies with escalated or at-risk clients including action plans
- Actively participate in RCM huddles internally and with RCM vendors
- Maintain functional knowledge of OP enhancements and improvements
- Maintain up-to-date awareness of healthcare industry standards and the overall landscape of pediatric medicine
- Develop and maintain sustainable continuing education program for department including assessment and certification process and facilitate cross training between team members
- Maintain department KPI, metric, and productivity reporting
- Complete other assigned projects and tasks as assigned
Requirements
Competencies :
Education / Professional Certifications or Licenses Required :
Experience Requirements :
Work Environment / Physical demands / Travel Requirements :
Core Values
Office Practicum seeks to hire individuals who are able and willing to embrace our company's performance-based culture, as defined by our Core Values :
We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.
Benefits :
Our team members enjoy a variety of benefits, including but not limited to :
Equal Employment Opportunity Statement :
Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to : veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. You may discuss equal employment opportunity related questions with your supervisor or any other member of management.
Americans with Disabilities Act Statement :
Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.
Salary Description
70,000 - $75,000 per year
Salary : $70,000 - $75,000
