RCM Client Services Specialist

Job Type

Full-time

Description

The Client Services Specialist (CSS) oversees the revenue cycle for assigned clients and is responsible to ensure clients meet targets for KPIs, retention, and time to revenue. The CSS will serve as the primary point of contact and liaison between the practice and the Sutherland Global RCM team. The CSS is responsible for owning client relationships related to the revenue cycle, driving revenue improvements for practices, providing guidance and education to the Sutherland team.

Essential Functions / Tasks / Duties / Responsibilities :

• Establish a strategic advisor relationship with clients by understanding their practice's billing requirements, long term strategy and goals.
• Proactively provide insight on the financial health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.
• Complete business review presentations with clients to effectively communicate the practice's financial health, determine current level of client satisfaction, and identify opportunities to improve the revenue cycle.
• Report monthly denial and rejection trends internally and externally and recommend process improvements to prevent future denials and rejections.
• Act as the primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner.
• Approve and implement workflow modifications to meet client needs that may have significant financial impact to OP and / or the practice.
• Develop and monitor action plans related to client escalations / concerns.
• Identify at-risk clients and determine actions required to resolve concerns and retain clients.
• Provide guidance and education to the Sutherland team on clarifications, help items, and resolving outstanding AR.
• Collaborate with RCM and Sutherland leadership on quality / productivity / TAT barriers.
• Establish and maintain system parameters that support timely submission of claims to payers resulting in payment maximization that is both efficient and effective.
• Improve operational efficiencies to include OP software performance and assist with automation initiatives.
• Actively participate in internal RCM and Sutherland huddles.
• Collaborate with Account Management to optimize use of OP software and identify client training needs.
• Ensure success of newly implemented clients with enhanced monitoring of clients for the 6 weeks post go-live.
• Complete offboarding process for clients exiting RCM services

Requirements

Competencies :

Education / Professional Certifications or Licenses Required :

Experience Requirements :

Work Environment / Physical demands / Travel Requirements :

Core Values

Office Practicum seeks to hire individuals who are able and willing to embrace our company's performance based culture, as defined by our Core Values :

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits :

Our team members enjoy a variety of benefits, including but not limited to :

Equal Employment Opportunity Statement :

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to : veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement :

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Salary Description

48,000 - $52,000 per year

Salary : $48,000 - $52,000