What are the responsibilities and job description for the Healthcare Call Center Rep- Onsite - Bilingual English/Spanish position at Integrated Home Care Services?
Who we are:
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1
Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
- Medical, Vision, Dental, Short- and Long-term insurance
- 6 Days of Holidays Pay
- 12 days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
What will you be doing:
As a customer service call agent, you will handle outbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Schedule: Monday-Friday with 3rd Saturday rotation 8:30am-5:30pm/On-site
What will you come with:
- 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
- Excel Knowledge
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, IE EMR/EHR
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bilingual Spanish required
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Call Center: 2 years (Required)
Language:
- Bilingual (English/Spanish) (Required)
Ability to Relocate:
- Miramar, FL 33025: Relocate before starting work (Required)
Work Location: In person
Salary : $17
