Accounts Receivable and Billing Specialist

Job Summary: The Accounts Receivable and Billing Specialist helps customers with information regarding their accounts. Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty. Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities. Accounts Receivable and Billing Specialist Responsibilities: Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken Checks to ensure that appropriate steps were made to resolve customers' concerns. Arranges for billing. Refers unresolved customer grievances to designated departments for further investigation. Contacts customers to respond to inquiries or to notify them of any past due or uncollected items. Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills. Analyzes information and evaluates results to choose the best solution to solve problems. Reviews account for historical transactions. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Performs other duties as assigned. Accounts Receivable and Billing Specialist Knowledge & Experience: High School diploma or GED Proficient knowledge of the online billing system using SAP Proficient communication with both internal and external customers through telephone and/or walk in office Assist customers and complete work assignments with minimal oversight or supervision. Bilingual English – Spanish (preferred) Proficiency in MS Word, Excel, Power Point and Outlook (preferred)

Salary : $37,000 - $48,000