Service Coordinator

Department: Service Labor

Status: Full Time, Non-Exempt

Integrated Openings Solutions, LLC (“IOS”) is a commercial and architectural openings solutions company. We provide industry leading commercial doors and hardware products and services to help make buildings smart, aesthetically pleasing, code compliant and sustainable.

Job Summary

The Service Coordinator is responsible for assisting the Service Manager and organizing technicians to ensure timely and efficient installations and service requests are completed while maintaining a high level of service quality.

Duties/Responsibilities

• Schedules and reviews daily routes with technicians
• Handles customer complaints; investigates and resolves customer service concerns
• Assists technicians with field service requests and delinquent accounts
• Orders and maintains equipment, supplies and materials required for service work
• Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates
• Workorder management in Comsense
• Releases shipments/work order management
• Answers service calls
• Performs other duties as assigned
  
  

Minimum Requirements

• Associates or bachelor's degree in business, administration, or related field, preferred.
• Commercial door, frame and hardware industry knowledge, preferred.
• Excellent leadership, communication, sales, and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong creative thinking and problem-solving skills.
• Ability to work under pressure and handle stress.
  
  

Supervisory Responsibilities

• None.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.