What are the responsibilities and job description for the Call Center Representative position at Integrated Pain Associates?
Integrated Pain Associates is a fast growing company that specializes in custom treatments that address the root causes of chronic pain, with the goal of reestablishing function in your everyday life. Our board certified pain management doctors understand that no two patients are the same and our individually constructed treatment plans are holistic and multidisciplinary. We don’t just treat symptoms, we create a treatment plan that gets you back to doing everything you love free of pain.
Job Summary
Medical Call Center Representative will have core responsibilities in supporting medical office staff and maintaining detailed patient and medical records. Patients, visitors and medical staff will turn to you for information and help with a variety of issues. Our Medical Call Center Representative should be efficient and well-spoken with experience running multiple tasks. If you are patient, computer-savvy and can multitask, we’d like to meet you. Your goal will be to ensure the smooth workflow of our medical facilities, so that our patients receive the best possible care. This fast-paced team-oriented role will commonly work with office staff for collaborative patient satisfaction.
Duties and responsibilities
- Answers all inbound patient phone calls
- Answers questions and offers information, as requested, to provide patient focused services as an advocate of Integrated Pain Associates.
- Documents all phone calls while speaking with patient through the Electronic Medical Record system.
- Documents and tags the appropriate departments in patient messages.
- Researches each call by reviewing past exams, prescriptions, and messages before presenting to a provider or management team.
- Ability to understand the difference between an urgent and minor patient concern.
- Properly tagging the messages by color while addressing with providers or management team.
- Process incoming voicemails, re-faxes medical records, and additional administrative projects as assigned.
- Understand office policies and procedures being able to follow instruction with minimal supervision.
- Manages the email and IM communication in a timely fashion.
- Additional task as assigned.
Qualifications
- Preferred certification as a Medical Assistant/ Pharmacy Technician/Certified Nursing Assistant/ or EMT
- Experience in a medical office or call center setting(at least one year)
- Understanding of office practice software
- Understanding of medical terminology
- HIPAA compliant and sound medical practices
- Pass a baseline drug test with possible random testing while employed.
- Ability to multi-task with many duties.
- Immediate hire needed.
- Working conditions
- Able to sit and stand for long periods of time.
- Work a full 8 hour work day in a medical office setting.
- Must wear appropriate dress code attire according to assigned department.
- Physical requirements
- Minimal lifting required with a maximum of 25 lbs. Walk long distances without assistance. Sit for long periods no greater than 5 hours at one time.
- Operate office equipment such as fax and copy machine, scanner and multi-line phone system.
Working conditions
- Operates computers, scanners, telephones, and additional office equipment.
- Work a full 8 hour shift in an office medical setting.
- Must wear appropriate dress code attire in accordance to company policy and procedures.
- Able to sit and stand for long periods of time.
- Minimal lifting required with maximum of 50 lbs.
Benefits
- 3 Medical plans to choose from
- 2 Dental plans to choose from
- A Vision Plan
- The company provides life and accidental death & dismemberment (AD&D) insurance.
- Options to increase Life and AD&D insurance for yourself and your family
- Short-Term Disability
- Long-Term Disability
- Freshbenies (Telemedicine, Behavioral Health and medical bill auditing and redirection of medical care via Advocacy)
Schedule
- Monday - Thursday: 08:00 - 05:00
- Friday: 08:00 AM - 02:00 PM (Hours may vary)
Bi-lingual is preferred.
Integrated Pain Associates in an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.
