What are the responsibilities and job description for the Auto Glass Call Center Representative position at Safelite?
At Safelite, we pride ourselves on providing top-notch customer service and ensuring that every customer has a positive experience. As a Customer Care Agent, you will play a critical role in delivering this level of service by answering inbound calls from customers, processing claims, and addressing any issues that may arise.
Key Responsibilities
- Answer inbound calls from customers and respond to their inquiries
- Process claims and provide accurate information to customers
- Address customer complaints and concerns in a professional and empathetic manner
- Work collaboratively with internal teams to resolve customer issues
Requirements
- High school diploma or equivalent required
- Previous experience in a contact center or customer service role preferred
- Ability to work in a highly structured performance-based environment
- Knowledge of computer and telephone systems
