What are the responsibilities and job description for the IT Support Engineer position at Integrated Proteins, LLC?
Integrated Proteins
As an IT Support Engineer, you will work closely with the IT team to ensure that our technical systems run smoothly and efficiently, empowering all employees with the tools they need to succeed. Your role involves handling and prioritizing support requests, while providing timely and effective solutions to keep everything running at its best. You'll be responsible for maintaining a secure, reliable, and stable IT infrastructure, ensuring that all hardware and software — from workstations to printers to communication devices — are properly set up and configured. Additionally, you'll regularly update and maintain operating systems, applications, and network hardware, making sure everything stays secure and performs at its peak.
Key Responsibilities
65,000 - 80,000 USD per year(Kansas City, MO)
As an IT Support Engineer, you will work closely with the IT team to ensure that our technical systems run smoothly and efficiently, empowering all employees with the tools they need to succeed. Your role involves handling and prioritizing support requests, while providing timely and effective solutions to keep everything running at its best. You'll be responsible for maintaining a secure, reliable, and stable IT infrastructure, ensuring that all hardware and software — from workstations to printers to communication devices — are properly set up and configured. Additionally, you'll regularly update and maintain operating systems, applications, and network hardware, making sure everything stays secure and performs at its peak.
Key Responsibilities
- Monitor shared service desk tickets & requests company-wide, providing technical assistance to employees
- Resolve complex hardware, software, and network problems to maintain optimal system performance and minimize downtime
- Maintaining various permission levels, network identification, security access, licenses, work logs, etc.
- Build, test and deploy physical network systems including switches, access points and firewalls
- Administrate phone system, security system, video surveillance including firewalls and access controls
- Implement and oversee data backup processes to safeguard critical information and ensure swift recovery in case of data loss.
- Employ IT documentation platforms to organize and manage IT-related information effectively.
- Occasionally manage relationships with third-party service providers, coordinating the procurement, installation, and maintenance of IT equipment and services.
- Other duties as assigned by upper management
- 3 years' experience in Information Systems
- Bachelor’s degree in the field of Information Systems, Computer Science, Computer Engineering or related field
- Proven experience in both IT support and network engineering roles.
- In-depth understanding of networking protocols, including TCP/IP, DNS & DHCP
- Assist with designing, implementing, and maintaining the organization's routing and switching infrastructure at multiple sites
- CompTIA A certification and Network certification (or equivalent)
- Ability to travel, up to 4 hours from KC, approximately one time per month
- Proficiency with Windows Operating Systems, Office 365 & network protocols
- Excellent problem-solving and critical thinking skills
- Strong interpersonal skills and effective verbal communication
- Cisco CCNA certification (preferred)
- Experience with Fortinet, Aruba, Cisco Meraki, QEMU/KVM Linux virtualization (preferred)
- Experience in scripting languages such as Python, JavaScript, or PowerShell to automate tasks and enhance system efficiency (preferred)
- Good communication skills
- Personable and attentive
- Able to multi-task
- Problem-Solving
- Time management
- Able to adapt quickly
- Work well both independently and in a team
- Organized
- 401(k) & 401 (k) matching
- Health, Vision, & Dental insurance
- Other supplemental insurance
- Company paid life insurance
- Paid time off/Paid Holidays
- The work environment is one of a professional office site with open collaboration. Noise levels ranging from low to moderate.
- To perform the job successfully, the physical demands listed are representative of those that must be met by the employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, stand, kneel, squat, push, pull, climb stairs, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances.
65,000 - 80,000 USD per year(Kansas City, MO)
