What are the responsibilities and job description for the Administrative Assistant position at Integrated Resources, Inc ( IRI )?
Duties:Job Summary:
- Position provides and oversees a variety of routine clerical and specialized admin functions generally of a critical or confidential nature for 1 or 2 small depts, clinics, or mid-level managers and may be assigned admin/support related projects that are narrow in Product and complexity.
- Primary responsibility to provide traditional admin support such as preparing and composing correspondence, memoranda, reports, etc. Screens telephone calls, receives and directs visitors, resolves routine inquiries, schedules and maintains calendar of appointments and schedules, prepares and distributes minutes of meetings, and operates a PC and appropriate software to create documents, presentations, etc.
- Assignments can be in functional areas such as administration, nursing floors, clinical areas, clinics, support areas, or other areas. Works under limited supervision, while acting on own initiative and direction. May provide assistance to a higher-level worker and/or may supervise lower level employees.
- Performs a variety of clerical functions, assisting the department manager in planning, organizing, implementing, and accomplishing department day-to-day functions and goals.
- Greets customers, receives and screens calls, answers routine inquiries, and routes calls to appropriate individual in a courteous and efficient manner.
- Distributes, educates, and explains processes and paperwork to patients and/or customers.
- Responds to RFI and appropriately releases information based on policy, ensuring customer requests and work assignments are prioritized and completed correctly and efficiently.
- Collects information, compiles data, searches and investigates information, and makes and checks routine calculations for specified forms, report formats, presentations, or other documents requiring specific knowledge of functional operations. Proof-reads and completes documents, checking for accuracy.
- Enters data and manages information in a database. Maintains complex files and records.
- Maintains and updates department resources and tools such as employee lists, referral lists, phone lists, organizational charts, or other department information.
- Types memos, correspondence, forms, reports, and other documents from rough drafts using professional business writing standards. May prepare first draft.
- Prepares, sends, sorts, and distributes mail.
- Utilizes and provides basic maintenance for all office equipment including computers, scanners, phones, fax machines, printers and copiers. Ensures the office equipment and facility/work area is in proper working condition.
- Contacts the appropriate service provider (i.e. housekeeping, computer support, or office equipment vendor) to resolve any issues that arise.
- Coordinates regular maintenance as needed.
- Prioritizes and manages leaders' calendars to ensure business objectives are met.
- Schedules and confirms appointments, meetings, and travel arrangements.
- Uses judgment in matters affecting supervisor's calendar.
- Provides support for meetings including preparing agendas, reserving rooms, sending appointments, coordinating catering, recording and distributing minutes.
- Sets up and trouble shoots phone, video, and web conferencing effectively.
- Orders, stocks, monitors, and maintains adequate office and other supply inventory levels.
- Investigates simple assigned problems, with assisted method of research, data and information requirements as well as analysis techniques.
- Tactfully handles difficult situations with staff and customers while remaining positive and professional. When needed, escalates issues to the appropriate staff member.
- May provide medical transcription for clinical staff. Transcribes medical reports.
- May act as a timekeeper and ensures timely and accurate submission of payroll information.Skills:Required Skills & Experience:
- Two years of experience using advanced computer skills. Experience using advanced computer skills. Examples are complex formatting, mail merge, formulas, creating charts and graphs, data manipulation, creating and running reports, creating presentations, and using multimedia content.
- Two years of experience working in an office setting, working in a clerical position with keyboarding and data entry responsibilities, or working in customer service.
- Experience coordinating projects.
- Demonstrated interpersonal verbal and written communication skills including being proficient in spelling, punctuation, grammar, and other English language skills.
- Demonstrated basic math skills.
- Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
- Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
- Experience with leadership responsibilities. Examples include providing training to others on their job duties, coordinating the work of others, coordinating projects, acting as a team lead, and directly supervising others.
- Experience working in a healthcare setting.
- Medical terminology experience.
- Three years of experience with medical transcription.Education:Required Education:
- HS Diploma or GED
- Post high school education such as college courses or trade school courses with business or computer subject matter.Schedule Notes:Work will be remote but worker need to come on-site 1 - 2 days for training. This will be part-time 2-3 days a week 16 -20 hours but they need the worker to be flexible with their schedule. Looking for someone to provide administrative support for things like renaming and filing electronic documents, sending out template emails, emails to stakeholders confirming completion of team tasks, etc. Project could be extended into next year.
