ASSISTANT VICE PRESIDENT, CRM, Information Services & Technology, Applications

Job Location

BOSTON, MA, United States

Position Type

Full-Time/Regular

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join the *** Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the clientsiness clients on strategic direction.

Position responsibilities Include:

• Lead strategy, planning, development, release and operations of university wide applications and data integration services
• Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
• Foster staff development.
• Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient clientsiness processes, aligning with industry best practices.
• Partner with central clientsiness owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
• Perform the critical role of service owner or oversee the service management for CRM related applications.
• Key activities include leading the implementation of software development and support best practices, providing leadership and team clientilding actions, fostering collaboration with other areas of IS&T and clientsiness areas, assessment and implementation of vendor packaged solutions.
  
  

Required Skills

Qualifications:

• Education:
• A bachelor’s degree in a technology or clientsiness-related field such as computer science, information systems, mathematics, or clientsiness administration is required.
• A master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred clientt not required.
• Experience:
• Minimum of 12 years of direct experience, with 8 years in a leadership role.
• Experience in Higher Educations is desirable.
• Technical Skills:
• CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
• Data integration: Knowledge of integrating CRM systems with other applications and data sources.
• Software development: Understanding of software development best practices and methodologies.
• CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
• Strong Leadership and Management Skills
• Strong Communication and Collaboration Skills
• offers an excellent benefits package including:
• Time Off: In addition to generous time off, CLIENT employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Transportation: CLIENT offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness: CLIENT offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.client.edu/wellness/ for more information!
• Culture & Community: CLIENT also offers access to discounts or free admission to various city art/cultural institutes around Boston.