What are the responsibilities and job description for the End User Services Specialist position at Integrated Resources, Inc ( IRI )?
Work Site
Onsite Start Time: 8:00 AM End Time: 4:30 PM Work Days: M To F
Job Profile Summary: Provides technical, operational and administrative support for IT-related End User provisoning and support Devices
Job Responsibilities
Performs manual installation of non-packaged software, which includes both purchased products and internally developed
applications. Ensures appropriate change management approvals are in place prior to deployment
Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and
management informed of progress along the way.
Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing
general assistance in the use of end-user hardware and corporate-standard software.
Documents technical issues and their resolution, in accordance with incident and knowledge management standards.
Quals--
All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Job Qualifications
Education
Onsite Start Time: 8:00 AM End Time: 4:30 PM Work Days: M To F
Job Profile Summary: Provides technical, operational and administrative support for IT-related End User provisoning and support Devices
Job Responsibilities
Performs manual installation of non-packaged software, which includes both purchased products and internally developed
applications. Ensures appropriate change management approvals are in place prior to deployment
Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and
management informed of progress along the way.
Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing
general assistance in the use of end-user hardware and corporate-standard software.
Documents technical issues and their resolution, in accordance with incident and knowledge management standards.
Quals--
All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Job Qualifications
Education
- Associate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.
- 2 years - Experience in Information Technology required
- Windows 11 Cloud base Technical Support experience a must
- Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
