What are the responsibilities and job description for the Help Desk Specialist position at Integrated Resources, Inc ( IRI )?
Duties:
Work with and resolve escalated helpdesk requests from managed service provider
Provide support for AV equipment and meetings (in-person & virtual)
Image and deploy new user setups (Computer & Desk setup)
Inventory and software management of IT assets including asset auditing.
Help with system administration tasks in Windows, Okta, MDM systems
Help support and manage Windows and Apple environment
Education:
Bachelors degree or 2-4 years of experience in a related field
Microsoft Certifications are a plus
Languages:
English( Speak, Read, Write )
Certifications & Licenses:
Certifications are a plus
Skills:
Knowledge of computer network concepts and network and systems troubleshooting
Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device
Manager (MDM)
Experience with Active Directory operations
Experience with Microsoft Office 365 applications
Experience with Microsoft Windows and Apple MacOS operating systems
Minimum Degree Required: Completed High School (Diploma or GED)
City: Cambridge
