What are the responsibilities and job description for the Help Desk Specialist position at Personnel Resources?
We are seeking a dedicated and professional Help Desk Specialist to join a team in Dothan, AL. This role involves troubleshooting customer issues related to products and software used in the transportation industry, including school buses, mass transit systems, law enforcement vehicles, and locomotives. If you're a problem-solver with a passion for providing excellent customer service, we want to hear from you!
Pay & Benefits :Help Desk Specialist Responsibilities :
- Collaborate with professionals on industry-specific products for school buses, trains, buses, law enforcement vehicles, and locomotives.
- Troubleshoot customer issues with products and software, offering timely and effective solutions.
- Assist with customer returns, ensuring a smooth and positive experience.
- Communicate effectively with customers to accurately diagnose and resolve issues.
- Liaise with internal departments to address customers' technical needs.
- Demonstrate self-motivation, punctuality, professionalism, and dependability in all interactions.
- Strong communication skills, both written and verbal.
- Ability to troubleshoot technical issues efficiently.
- Excellent organizational and time-management skills.
- Experience in customer service or technical support is preferred.
- Knowledge of the transportation industry is a plus.
Help Desk Specialist Qualifications :
Salary : $24,960 - $35,360
