What are the responsibilities and job description for the Identity & Access Management (IAM) Technician position at Integrated Resources, Inc ( IRI )?
7:30a-4p EST M-F
12 month contract to support Ascension joint venture Fully remote but preference will be given to local candidates or those within a reasonable commute MUST HAVE 2-3 years of IT experience MUST HAVE familiarity with Active Directory MUST HAVE communication skills to speak competently to director level and above NICE TO HAVE Service Now experience
EDUCATION/EXPERIENCE REQUIRED: High School diploma or G.E.D. equivalent required. Bachelor’s Degree in Information Systems, Computer Science or a related field is desired. Two plus (2 ) years of experience with account management services and solutions.
Duties:
GENERAL SUMMARY:
The Identity & Access Management Technician works in collaboration with all functional areas relative to Information Technology systems, networks, applications, and computing services within *** (Client). The position will be responsible for the lifecycle of identity (user) objects for production systems that support of the company's multi-site identity object library.
The IAM Technician is part of a distributed team that works in a First-In First-Out (FIFO) queue processing requests for user object creation, modification, and termination to Product information aProductst unauthorized access, or disclosure. The IAM technician also acts as 2nd level support for identity object related incidents that cannot be addressed at the Help Desk.
REPORTING/RELATIONSHIPS
The IAM Technician reports to the Identity & Access Management Services Manager. This position will work in a collaborative effort with IPSO to assure technical controls are in compliance with policies, applicable laws and regulations relating to end user identity objects.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Independently handle escalated, moderately complex investigations or incidents as assigned.
Process Access Request Forms that have been released for provisioning while adhering to all documented processes for target systems or services.
Interface directly with system leaders, managers, and executives to provide identity credentials.
Provide immediate support for sensitive account management, such as terminations and investigations with integrity and confidentiality.
Assist in the development of procedure, process, and policy documents to protect the integrity of user objects.
Perform daily tasks of the team to include but not limited to identity object manipulation, account auditing, account investigation, and role-based access management.
Provide support via On-Call (24x7x365) on a team rotated schedule.
Identify opportunities to enhance and improve security initiatives within the environment.
Assist with the implementation, development, testing, supporting, and evaluation of security-focused tools and services.
Administration within user management systems and services, including but not limited to:
Education:
EDUCATION/EXPERIENCE REQUIRED:
High School diploma or G.E.D. equivalent required.
Bachelor’s Degree in Information Systems, Computer Science or a related field is desired.
Two plus (2 ) years of experience with account management services and solutions.
Certifications & Licenses:
Certifications/Licensures Required
HIPAA
Skills:
Prior server administration at a user object level, Microsoft Server, Linux.
Basic understanding privacy/security and how it relates to identity objects.
Basic understanding privacy/security and how it relates to identity objects.
HIPAA, HITECH, NIST knowledge desired.
Exposure to all aspects of IT system maintenance, lifecycle management, technical support, and application development. Healthcare exposure highly desirable.
Strong multi-tasking and analytical/troubleshooting skills.
Experience supporting federated identity tools.
Experience in system and network security, authentication and security protocols, cryptography, and application security.
Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve problems is required.
Knowledge of identity management best practices and compliance requirements that impact identity security.
A service focused team player who has the ability to lead and mentor team members
Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in nontechnical terms.
Consensus building and collaborative interpersonal skills
Ability to work under pressure, establish priorities and respond with urgency.
Self-motivated with excellent verbal and written skills.
CERTIFICATIONS/LICENSURES REQUIRED:
ITIL foundations v3.0 certification preferred.
Related certifications in identity/server management preferred (CIAM, MCSE, Epic)
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Client’ Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
City: Rochester hills
Schedule:
Start Date: 11/03/2024
End Date: 11/01/2025
Schedule Notes: 12 month contract to support Ascension joint venture Fully remote but preference will be given to local candidates or those within a reasonable commute MUST HAVE 2-3 years of IT experience MUST HAVE familiarity with Active Directory MUST HAVE communication skills to speak competently to director level and above NICE TO HAVE Service Now experience
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00
12 month contract to support Ascension joint venture Fully remote but preference will be given to local candidates or those within a reasonable commute MUST HAVE 2-3 years of IT experience MUST HAVE familiarity with Active Directory MUST HAVE communication skills to speak competently to director level and above NICE TO HAVE Service Now experience
EDUCATION/EXPERIENCE REQUIRED: High School diploma or G.E.D. equivalent required. Bachelor’s Degree in Information Systems, Computer Science or a related field is desired. Two plus (2 ) years of experience with account management services and solutions.
Duties:
GENERAL SUMMARY:
The Identity & Access Management Technician works in collaboration with all functional areas relative to Information Technology systems, networks, applications, and computing services within *** (Client). The position will be responsible for the lifecycle of identity (user) objects for production systems that support of the company's multi-site identity object library.
The IAM Technician is part of a distributed team that works in a First-In First-Out (FIFO) queue processing requests for user object creation, modification, and termination to Product information aProductst unauthorized access, or disclosure. The IAM technician also acts as 2nd level support for identity object related incidents that cannot be addressed at the Help Desk.
REPORTING/RELATIONSHIPS
The IAM Technician reports to the Identity & Access Management Services Manager. This position will work in a collaborative effort with IPSO to assure technical controls are in compliance with policies, applicable laws and regulations relating to end user identity objects.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Independently handle escalated, moderately complex investigations or incidents as assigned.
Process Access Request Forms that have been released for provisioning while adhering to all documented processes for target systems or services.
Interface directly with system leaders, managers, and executives to provide identity credentials.
Provide immediate support for sensitive account management, such as terminations and investigations with integrity and confidentiality.
Assist in the development of procedure, process, and policy documents to protect the integrity of user objects.
Perform daily tasks of the team to include but not limited to identity object manipulation, account auditing, account investigation, and role-based access management.
Provide support via On-Call (24x7x365) on a team rotated schedule.
Identify opportunities to enhance and improve security initiatives within the environment.
Assist with the implementation, development, testing, supporting, and evaluation of security-focused tools and services.
Administration within user management systems and services, including but not limited to:
- Courion (CORE) Automation
- Epic account management
- Active Directory user objects
- Various proprietary consoles
Education:
EDUCATION/EXPERIENCE REQUIRED:
High School diploma or G.E.D. equivalent required.
Bachelor’s Degree in Information Systems, Computer Science or a related field is desired.
Two plus (2 ) years of experience with account management services and solutions.
Certifications & Licenses:
Certifications/Licensures Required
HIPAA
Skills:
Prior server administration at a user object level, Microsoft Server, Linux.
Basic understanding privacy/security and how it relates to identity objects.
Basic understanding privacy/security and how it relates to identity objects.
HIPAA, HITECH, NIST knowledge desired.
Exposure to all aspects of IT system maintenance, lifecycle management, technical support, and application development. Healthcare exposure highly desirable.
Strong multi-tasking and analytical/troubleshooting skills.
Experience supporting federated identity tools.
Experience in system and network security, authentication and security protocols, cryptography, and application security.
Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve problems is required.
Knowledge of identity management best practices and compliance requirements that impact identity security.
A service focused team player who has the ability to lead and mentor team members
Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in nontechnical terms.
Consensus building and collaborative interpersonal skills
Ability to work under pressure, establish priorities and respond with urgency.
Self-motivated with excellent verbal and written skills.
CERTIFICATIONS/LICENSURES REQUIRED:
ITIL foundations v3.0 certification preferred.
Related certifications in identity/server management preferred (CIAM, MCSE, Epic)
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Client’ Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
City: Rochester hills
Schedule:
Start Date: 11/03/2024
End Date: 11/01/2025
Schedule Notes: 12 month contract to support Ascension joint venture Fully remote but preference will be given to local candidates or those within a reasonable commute MUST HAVE 2-3 years of IT experience MUST HAVE familiarity with Active Directory MUST HAVE communication skills to speak competently to director level and above NICE TO HAVE Service Now experience
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00
