What are the responsibilities and job description for the Network - Business Analyst 5 position at Integrated Resources, Inc ( IRI )?
Job Title: Network Business Analyst
Location: Lansing, MI (Hybrid - 2 days/week)
Duration: 1 year Contract with possible extension
Job Description:
Short Description:
Location: Lansing, MI (Hybrid - 2 days/week)
Duration: 1 year Contract with possible extension
Job Description:
Short Description:
- Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests).
- Responsible for gathering business and technical requirements during the client kick off meetings.
- Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video.
- Manage multiple projects based on Agency assignments.
- Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
- Ability to obtain and report business and technical requirements
- Facilitate review sessions to discuss projects
- Excellent customer and communication service skills
- Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
- Disseminate information effectively to all technical teams, customers, and technical managers
- Understand a large (enterprise) and complex network environment
- Bachelor’s degree, Required
- Organization and Prioritization skills are Mandatory
- Communication and Interpersonal skills are Mandatory
- Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
- Minimum 1-3 years’ experience with Clarity is Preferred
- Minimum 3-5 years’ experience with Microsoft Project and Excel is Required
- Minimum 2-3 years’ experience with DevOps is Preferred
- Minimum 3-5 years’ experience with Remedy/Helix is Required
- Minimum 3-5 years working within a Telecommunications environment is Required
- Minimum 3-5 years’ experience in a large Enterprise setting is Required
- Minimum 3-5 years’ work experience with multiple network platforms is Required
- Minimum 3-5 years working with multiple network lines of service is Required
- Minimum 5 years dealing with customers is Required
