What are the responsibilities and job description for the Desktop Support Specialist position at Integrated Resources, Inc?
Job Description
Job Description
Job Title : Desktop Support Specialist
Location : Richmond, VA
Duration : 10 months Contract(Possible extension)
Job Description : Position Summary :
The client seeks two experienced Desktop Support Specialists to aid in the client s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
Required Skills :
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems
- Recent experience in a full-time Help Desk / Technical Support position
- Experience and proficiency using an Endpoint Management System
- Experience and proficiency using a Workstation Imaging Solution
- Experience and proficiency using a Service Management Ticketing System
- Experience and proficiency with Microsoft Office 365 applications
- Proven analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently with minimal direction and as a team
- Ability to work effectively with end users, technical staff, and senior staff providing exception customer service
Desired Skills :
