What are the responsibilities and job description for the Customer Service Representative (Call Center) position at Integrated Security Solutions?
Customer-service-representatives (CSR’s) are the front-line of customer care for an expanding client base in a fast-paced environment.
Our industry serves our community and nationally, as a Kentucky. As our business grows, our support team keeps pace to serve their needs, as we proudly maintain level 1-3 support at our Nicholasville, Kentucky corporate headquarters.
The CSR delights our clients by answering product and service questions, diagnosing (triaging) service issues, and preparing (service) orders and related correspondence to create the highest levels of customer satisfaction and workplace efficiency.
Must be able to work well with others or alone. The ideal candidate will have a high-school diploma or equivalent, and ideally some experience in a call-center setting (though personal customer service experience is also acceptable). Has knowledge of commonly used concepts, practices, and procedures for serving customers, or the ability to learn such processes and procedures. Works under immediate supervision of call-center manager, supervisor, or team leader.
We offer competitive pay, competitive health insurance, paid vacations, paid holidays, and a company sponsored retirement plan. Non-smoking facility.
Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints and issues to ensure customer satisfaction
- Maintain customer records and update account information as needed
- Collaborate with other departments to address customer concerns and provide solutions, documenting through work orders and other tools
- Follow up with customers to ensure their needs are met and maintain positive relationships
Experience:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Familiarity with CRM software is a plus
- Familiarity with Oracle NetSuite is a plus
We offer competitive pay, comprehensive benefits package, including medical, dental, vision, and retirement plans. Additionally, we provide ongoing training and opportunities for career growth within the company.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you!
Job Types: Full-time, Part-time
Salary: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person (Office environment, private cubicle)
- Office
Ability to commute/relocate:
- Nicholasville, KY 40356: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $14 - $15
