What are the responsibilities and job description for the Customer Service Rep - Call Center position at Integrated Staffing?
Our South Ozone Park client is looking for several Customer Service Associates to join their customer service team. This position will offer a hybrid work schedule once fully trained. The position will pay $17 per hour. The Customer Service position will require weekend work and the desired candidate will be able to work a flexible schedule. Currently both full and part time opportunities are available.
Primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions:
- Provide general customer service information. (Hours of operation, directions, etc.)
- Ability to handle heavy call volumes of both inbound and outbound.
- Assist all affiliate partners/customers with account inquiries.
- Troubleshoot password and basic technical/app inquiries.
- Research any misapplied information or customer discrepancies.
- Provide special event, promotions and wagering details.
- Assist customer via telephone and live chat as needed.
- Performs other duties as assigned by supervisors or other senior management.
Minimum Requirements:
- High school Degree or Technical Certification
- Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
- Strong computer skills (Microsoft and basic internet navigation)
- Able to handle high call volumes and excellent phone etiquette.
- Strong Organizational skills
- Attention to detail.
- Ability to multi-task and data entry
- Strong verbal communication
- Protect organizations values by keeping information confidential.
- Ability to adapt quickly to change, learn, and balance the understanding of different products.
Responsibilities include:
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
APPLY TODAY!
Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Integrated Staffing: Staffing solutions that exceed expectations and build relationships.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
Weekly day range:
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $17
