What are the responsibilities and job description for the Booming Bookkeeping: Customer Support Specialist position at IntegrateUp?
Position Overview
Is your superpower interpersonal communication?
Do you have a keen eye for detail?
Are you able to work efficiently while also multi-tasking?
Booming Bookkeeping Business is seeking a full-time Customer Support Specialist to join our team and play a pivotal role in ensuring the success of our program participants.
Booming Bookkeeping Business helps men and women build successful bookkeeping businesses with its course. Students learn about the course through The 5-Day Keyboard Rich Bookkeeping Challenge. As a Customer Support Specialist, bookkeeping knowledge is not necessary. However, it's important to be open to learning some of the answers to frequently asked questions that students may have during the challenge. This willingness to learn will help you provide accurate and helpful responses to their inquiries.
The Customer Support Specialist will be responsible for managing customer communication and community engagement across email, SMS, and Facebook groups. You’ll ensure participants feel supported, valued, and guided as they navigate their challenges. With a lot of moving parts to track and coordinate, this role requires someone who can manage multiple tasks while keeping everything running smoothly. Most of the work is done autonomously and requires a proactive approach.
You’re the ideal candidate if you excel in customer-facing roles, easily adapting your communication style to suit different personalities. You possess strong organizational and multitasking skills, with a keen attention to detail that allows you to manage complex systems effectively. Your emotional maturity enables you to communicate in a balanced manner—firm yet empathetic—ensuring participants feel both supported and valued.
If this kind of work excites you and matches your skillset, then you might be a great fit for the Customer Support Specialist role.
Responsibilities (tasks associated with the role)
Customer Communication and Support
- Manage and respond to customer inquiries via email, SMS, Facebook groups, and other platforms in a helpful, welcoming, and professional tone.
- Proactively address common questions and provide clear, concise, and supportive responses.
- Monitor customer progress through weekly challenges and provide tailored assistance to ensure a positive experience.
- Use a customer centered approach in communication, balancing firmness with empathy and care.
- Respond to sensitive situations, such as opt-outs or billing concerns, efficiently and collaboratively.
Community Engagement
Operational Coordination
System Management
Requirements (expected proficiencies to excel in this role)
This position is for a person who is / has :
Additional requirements :
Software Utilized by Company
Activecampaign, SimpleTexting, Kajabi, Stripe, Facebook Groups, Voxer, Google Workspace, Zoom, Zapier
Offer Details
This is a full time position. Salary range is $60,000-$65,000 (DOE).
About The Company
Learn more about the company here
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Salary : $60,000 - $65,000
