What are the responsibilities and job description for the Technical Liaison Officer position at Integration Innovation, Inc.?
Overview
i3 is seeking a Technical Liaison Officer to provide direct support to a government civilian for an army contract. The Technical Liaison Officer must have a customer centric approach and provide all levels of support for the user base community.
Responsibilities
- Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person.
- Demonstrates excellent customer service skills by effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Offers direct assistance to civilian customers while overseeing and managing all Tier 2 and Tier 3 helpdesk tasks and support tickets.
- Oversee and coordinate the government customer’s calendar.
- Proficient in Power BI visualizations, dashboards, reporting and Lansweeper.
- Support for SIPR taskers, documentation, and ongoing maintenance.
- Preferred networking experience, including direct work with copper and fiber connections and ongoing support for all switches.
- Experience with KG’s, particularly in loading firmware onto the equipment.
- Tracking and auditing entries in the fiber database.
- Preferred experience in physical security and property management.
- Experience with Microsoft Active Directory groups, user accounts, and other objects.
- Experience utilizing JIRA ticket systems to manage and respond to requests.
Qualifications
- Ability to work with little or no direct supervision and in a team environment.
- Strong interpersonal skills with a focus on delivering outstanding customer service and building positive relationships.
- Strong DoD Security practices and knowledge, including COMSEC and facility security standards.
- Strong Information Technology (IT) principles and troubleshooting experience.
- Must have DoD 8140 IA Certification (Security CE)
- Must possess, at a minimum, a United States SECRET level security clearance.
- Bachelor’s degree and 10 years’ experience or 14 years equivalent experience.
About i3
i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.
Perks of being a team member owner include:
- Long-term financial security
- Higher job satisfaction
- Greater job security
- Personal and professional growth
- Great company culture
Other outstanding benefits:
- Excellent insurance coverage
- 401(k) match
- Generous PTO
- Health and wellness incentives
- Tuition and certification reimbursement
- Countless opportunities to give back to the community through i3 Cares
We work hard. We compete hard. We play hard. Apply now to join us!
