SVP of Sales & Operations

At Integrity Facility Solutions, we don’t just talk about doing the right thing, we live it every day. Our name reflects who we are and how we work: with honesty, reliability, and a deep commitment to excellence. Guided by our core values, we strive to create a workplace where people lead with purpose, support one another, and drive meaningful impact. 

We are:

D – Dream Builders: Helping others achieve their goals is at the heart of everything we do.

I – Inspiring: We lead by example, motivating those around us to grow and succeed.

S – Servant Leaders: We put people first—true leadership is about service.

H – Humble & Honorable: We start with humility and finish with integrity, always doing what’s right.

The Opportunity

We’re looking for a high-impact Senior Vice President of Sales & Operations to lead the charge in scaling our business and optimizing performance across two of our most critical functions. In this role, you won’t just be overseeing departments. You’ll be shaping strategy, driving execution, and building a culture of excellence. Partnering closely with the CEO, you’ll play a pivotal role in bringing our vision to life, streamlining operations, and fueling sustainable growth. 

We need a proactive, results-driven leader who thrives on collaboration, inspires high-performing teams, and isn’t afraid to roll up their sleeves to get things done.

Key Responsibilities

• Operations Leadership: Lead and optimize all field operations: scheduling, quality control, service delivery, and customer communication, while driving SOP compliance, safety, and team performance across a geographically distributed operations team.
• Sales Oversight & Growth Strategy: Drive the company’s sales function by leading business development, pipeline management, and revenue forecasting; setting growth strategies with the CEO; supporting the sales team; and implementing the tools and processes needed to expand market presence and close new contracts.
• Client Experience & Retention: Own the client experience by maintaining strong relationships, ensuring service excellence and retention, overseeing quality assurance, and partnering with sales and operations to deliver seamless onboarding and ongoing support.
• People & Culture Leadership: Lead and develop high-performing sales and operations teams while partnering with HR to build strong hiring, onboarding, and development practices, all while fostering a culture of accountability, collaboration, and continuous improvement.
• Strategic Planning & Execution: Partner with the CEO and leadership team to lead strategic planning, budgeting, and company-wide initiatives, driving cross-functional execution and using data to inform decisions, optimize performance, and support scalable growth.
• Financial & Operational Performance: Oversee financial and operational performance by managing budgets, optimizing site-level efficiency and profitability, and ensuring cross-functional alignment to meet revenue goals, control costs, and exceed client expectations.

Qualifications

• Proven experience (10 years) in an operations or general management role, preferably in the commercial cleaning, janitorial, B2B services, or a related industry.
• Proven track record of driving revenue growth while managing large-scale, complex operations.
• Experience leading both internal teams and field staff in a high-transaction, client-facing environment.
• Strong strategic planning, budgeting, and analytical skills with a results-driven mindset.
• Expertise in CRM and operations software (e.g., scheduling, workforce management).
• High emotional intelligence and leadership skills with the ability to mentor, develop, and inspire teams.
• Bachelor's degree in Business, Operations, or related field; MBA preferred.

If you're ready to join a team that leads with Integrity, literally and figuratively, we’d love to hear from you!