What are the responsibilities and job description for the Agent Support position at Integrity Marketing Group?
Job Summary
Join our dynamic team in a pivotal role designed for a detail-oriented and motivated professional ready to make an impact. As an integral member of our organization, you will oversee crucial administrative tasks, support our agents, and manage processes that ensure seamless operations. Your ability to multitask in a fast-paced environment, paired with excellent communication and organizational skills, will be key to your success. Prior experience in customer service or administrative roles will provide a strong foundation for excelling in this position.
Primary Responsibilities:
Coordinate and process paperwork with insurance carriers on behalf of agents and agencies.
Serve as a point of contact for agent inquiries, providing timely support and assistance via phone and email.
Ensure the smooth progression of applications and beneficiary enrollments by maintaining clear communication with agents and carriers.
Monitor and track contract statuses submitted by insurance agents, ensuring all required steps are completed.
Verify compliance with key requirements to facilitate Medicare Advantage and other Medicare product sales.
Analyze large, sensitive files to identify discrepancies, resolve issues, and maintain data integrity.
Compile, track, and report production metrics to support informed decision-making.
Provide coverage for receptionist duties on a rotating schedule, including breaks, lunches, and vacations.
Primary Skills & Requirements:
Exceptional multitasking ability in a fast-paced, dynamic environment.
Proven experience in customer service and/or administrative roles.
Proficiency with Microsoft Office applications, especially Excel.
Willingness and aptitude to quickly learn proprietary systems and tools.
Outstanding verbal and written communication skills, with strong attention to detail and professionalism.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
