What are the responsibilities and job description for the Customer Service Representative position at Integrity Marketing Group?
Customer Service Representative
Ritter Insurance Marketing
Harrisburg, PA
About Ritter Insurance Marketing
Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.
Job Summary
The Customer Service Representative is responsible for inbound and outbound calls and special projects, as needed.
Primary Responsibilities:
Performs outbound call campaigns.
Provide call backs and follow up calls as needed.
Updates RAMS system as needed.
Respond to clients who contact RIM Call Center via inbound call, email or website.
Transfers calls to licensed agents, as needed.
Follows customer service protocols.
Follow company policies and procedures.
Follow call center workflows and desktop procedures.
Maintain call center metrics as determined by management.
Assumes responsibility for miscellaneous duties, as assigned.
Primary Skills & Requirements:
Call Center and/or Customer Service experience required.
High School Diploma or equivalent. Associates Degree preferred.
Basic understanding of insurance and agent relationships, preferred.
Basic understanding of Medicare, preferred.
Basic understanding of marketing and new business operations.
Good computer and typing skills.
Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
