Group Department Manager/Team Lead

Group Department Manager / Team Lead

PIPAC

Cedar Falls, IA

About PIPAC

Professional Insurance Planners and Consultants of Iowa, or PIPAC, headquartered in Cedar Falls, Iowa, is a leading marketing organization of life and health insurance products that assists agents in finding the right product fit for their clients. PIPAC partners with insurance carriers and markets these products through independent agencies throughout the Midwest. PIPAC provides independent agents with quality products at competitive prices with “Positively Outrageous Service”. For more information, visit www.pipac.com. PIPAC is a proud member of the Integrity Family of Companies.

Job Summary

PIPAC Health and Life Brokerage, an Integrity partner, is seeking a dynamic self-starter to take a team lead role in our Group Health Insurance department. Our team provides sales and administrative support to independent insurance agents operating in the employer group health insurance market. The ideal candidate will be highly organized, possess strong communication and computer skills, as well as the ability to learn and teach others.

Primary Responsibilities:

• Be knowledgeable in all group health and ancillary product lines offered through PIPAC, including plan designs as well as sales, enrollment, and customer service processes.

• Build and maintain strong working relationships with agents and carriers.

• Recommend and educate agents on employee group benefits for their customers.

• Understand and promote agent quoting and enrollment tools.

• Develop and maintain standard operating procedures for department processes and utilization of resources.

• Handle inbound and outbound agent and carrier communication related to various sales and service aspects of the employer group health insurance market.

Primary Skills & Requirements:

• Industry Knowledge – Experience in group health benefits, understanding of policies, quoting, renewals, and issue resolution for independent agents.

• Customer Service Excellence – Strong phone and email communication, ensuring a high level of responsiveness and problem resolution.

• Escalation Handling – Ability to de-escalate complex agent issues and work with carriers/vendors to resolve problems efficiently.

• Leadership & Team Management– Experience managing and mentoring a small team, ensuring accountability and productivity.

• Time Management & Prioritization – Ability to juggle daily customer service tasks while handling escalations and reporting.

• Process Improvement & Resourcefulness – Can identify inefficiencies and implement solutions to streamline workflows.

• Attention to Detail & Accuracy – Ensures all information provided to agents is correct and timely, minimizing errors.

• Reporting & Analytics – Comfortable with tracking team performance, compiling reports, and presenting data to leadership.

• Adaptability & Problem-Solving – Able to work in a fast-paced environment, think critically, and make decisions under pressure.

• Strong Communicator – Can clearly convey information to agents, team members, and leadership, both verbally and in writing.

• Associate’s degree and 3-5 years of sales or customer service-related experience; or equivalent combination of education and experience.

• Iowa health insurance license or ability to obtain within 60 days.

• Excellent verbal/written communication and interpersonal skills.

• Proficiency with computer programs and Microsoft Office applications.

• Self-starter with the ability to operate in an often fast-paced environment involving hard deadlines and a need for timely and accurate responses.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.