Office Admin Assistant

Join Our Team as an Office Administrative Assistant! Are you a warm, friendly, and highly organized professional who thrives in a dynamic environment? Do you enjoy connecting with people and ensuring every customer interaction feels valued? We're looking for an Office Administrative Assistant who shares our passion for exceptional service!

In this role, you'll be the heartbeat of our office, handling phone calls, online inquiries, and daily administrative tasks with ease. You should be a proactive self-starter who takes initiative, has strong communication skills, and can multitask effectively in a fast-paced setting. A basic knowledge of Google Sheets and Docs is a plus!

If you're eager to learn, love bringing order to chaos, and want to be part of a team that truly cares, we’d love to hear from you!

Responsibilities:

• Serve as the first point of contact, ensuring every customer feels valued from the moment they call or visit
• Respond promptly and professionally to inquiries, offering solutions with a friendly and reassuring demeanor
• Follow up with customers post-service to check their satisfaction and reinforce our commitment to excellence
• Keep customers informed on the status of their roofing projects, ensuring transparency and trust
• Act as a liaison between field teams and clients, making sure every project runs smoothly
• Assist in scheduling estimates and repairs while proactively managing any customer concerns
• Maintain impeccable records, so customers always receive timely and accurate information
• Process paperwork swiftly to avoid delays, keeping operations running seamlessly
• Organize office workflows to support a smooth experience for both customers and team members
• Anticipate customer needs and proactively offer solutions before issues arise
• Handle billing inquiries with clarity and patience, ensuring customers feel informed and supported
• Go the extra mile—whether it’s sending a thank-you note or assisting with special requests
• Manage daily office tasks such as filing, data entry, email correspondence, and document preparation
• Maintain office supplies, handle shipments, and ensure a clean, professional workspace
• Assist with various administrative duties as assigned to support the overall success of the team

Education and Experience:

• High school diploma or equivalent.
• 3-5 years of administrative experience.
• Prior construction and service trades experience preferred, not required.

Physical Requirements:

• Ability to lift up to 20 lbs or more.
• Ability to work a flexible schedule.
• Sit for long periods of time.
• Extended work with computers.
• Use of fingers, hands, and arms.
• Repeat the same movements.
• Ability to listen, see and speak within normal ranges.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $15 - $20