VTC Technician/IT Systems Analyst II

Job Description:

• Experience with Audio/Visual/Phones (IP phones/VoIP phones) and VTC operations.
• Minimum Active Secret clearance is required
• Analyzes, designs, and troubleshoots an organization's information technology systems and processes to enhance efficiency, productivity, and effectiveness. 
• Use defined policies and procedures to evaluate and design new IT systems or enhance existing systems to integrate with current and future needs. 
• Tests and evaluate the compatibility and integration of new systems with existing infrastructure, networks, and applications. 
• Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams. 
• Supports management with project planning, risk assessment, and project tracking to deliver timely IT solutions within budget. 
• May create coding and logic specifications for developers. Requires a bachelor's degree. Typically reports to a manager. 
• Occasionally directed in several aspects of the work. 
• Gaining exposure to some of the complex tasks within the job function.
• Typically requires 2-4 years of related experience.