ID Card Specialist (PART-TIME ON CALL)

IntellecTechs is currently seeking a part-time on call (PTOC) ID Card Specialist to join our team to help support our office at Naval Station Everett, WA. PTOC staff will be on-call and work when coverage is needed due to staff being out (i.e., vacation, sick leave, Active Duty orders, etc.). This position can also lead to future full-time or part-time position(s).

Serves as ID card specialist and operates as an autonomous service provider with multiple ID card specialists. Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation. Performs “User Maintenance on RAPIDS equipment.

Job Requirements

• High School diploma or equivalent.
• 1 years’ experience in a Customer Service environment.
• HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation. Secret Clearance preferred.

COVID Policy: Prospective and/or new employees will be required to adhere with IntellecTech's vaccination policy. All IntellecTechs employees must be fully vaccinated and must submit proof of vaccination.

About IntellecTechs:

IntellecTechs, Inc. is a premier provider of Information Technology (IT), Training and Professional Technical and Administrative Services to federal and commercial customers. Our project management experience and commitment to client relationship enables us to provide creative and cost-effective solutions regardless to the size of the mission. By eliminating boundaries, collaborating in new ways, and continually seeking improvement, IntellecTechs is helping clients at all levels to connect, protect, and serve citizens better than ever. Our headquarters is located in Virginia Beach, VA and is also a certified testing center authorized to administer Prometric and Pearson VUE exams. IntellecTechs is an 8(a) company, certified by the SBA, Economically Disadvantaged Women Owned Small Business (EDWOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) and Small Women and Minority Owned (SWaM).

IntellecTechs, Inc. is a private corporation established in the Commonwealth of Virginia, is an Equal Employment Opportunity and Affirmative Action employer. This commitment affirms IntellecTechs, Inc.'s policy to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

IntellecTechs, Inc. will not tolerate discrimination or sexual harassment in its workplace and will take all reasonable steps necessary to ensure nondiscriminatory treatment throughout its programs and business practices to include, but not limited to the following: recruiting/posting/advertising, selection and hiring; disciplinary actions; involuntary and voluntary terminations and layoffs; position upgrades and promotions; rates of pay and other compensation; training programs and participation/selection criteria; and apprenticeships. Also, IntellecTechs, Inc. will provide reasonable accommodations to applicants and employees with disabilities in accordance with Federal, State or Local regulations and laws.

We value our diversified team and work diligently to provide and promote a culture free from discrimination and harassment.

Job Types: Part-time, Contract

Schedule:

• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• relevant: 1 year (Preferred)
• military knowledge: 1 year (Preferred)

Security clearance:

• Secret (Required)

Work Location: In person