What are the responsibilities and job description for the Dynamics 365 Lead - Sales & Customer Service position at Intellectual Capitol (ICAP)?
- Position is Hybrid. 3 days a week will be onsite in Richmond, VA***
Responsibilities:
- Expertise in Dynamics 365 Customer Engagement - Dynamics 365 Sales and Customer Service modules.
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
- Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
- Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
- Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at the Agency.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
- Other duties as assigned.
- Strong organizational and interpersonal skills.
- Logical, clear and concise written and verbal communication skills.
- Ability to work seamlessly within a team as well as manage individual tasks.
- Ability to react quickly to a fast paced, rapidly changing environment.
- Rely on experience and judgment to plan and accomplish goals.
- Independently perform a variety of complicated tasks.
- Work with a team of Developers and System Engineers.
- Communicate clearly and effectively, both speaking and in writing.
- Review & refine existing processes to better align with agency/group priorities.
- Review the existing procedures and propose, execute, and/or direct necessary changes.
- Participate in on-call duties as necessary.
- Be able to work-from-home and still provide expected level of support.
- Be available to support after hours work as needed.
