Network Engineer - Advanced

SCOPE OF THE PROJECT :

The intent of this work order is to supplement the Application Services team focusing on the implementation, configuration, and operational support of various mission critical application systems. The supported application systems are a mixture of in-house developed, purchased, and third-party cloud service web applications and services. This individual will need to work with various business and technology groups to understand requirements and business criticality for each area of the organization. Support procedures and technical architectural documentation skills are equally important for this position.

Under general supervision, the contractor will serve as an applications support engineer responsible for the operational supporting and resolving issues of assigned application systems and services. The contractor shall have advanced knowledge of Active Directory, MS Entra ID, MS Windows Server OS, ethernet, server hardware, and M365 applications / services. The contractor shall also have superior analysis and problem solving skills, and the ability to establish, influence, and maintain superb working relationships with others through comprehensive communication and diplomacy skills.

DAILY DUTIES / RESPONSIBILITIES :

Non-Technical

• Effectively interact and communicate with peers to Director-level IT professionals
• Provide feedback to team regarding product issues, enhancements, and new features
• Must have initiative, drive, and be a self-starter
• Ability to ask pertinent questions of others
• Proactively seek to identify, communicate, and implement process related improvements
• Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
• Collaborate extensively with peers and management to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system, and appropriately updating both customer and appropriate employees of status of all issues on a timely basis.
• Good customer skills, be attentive to detail, and responsive to customer tickets
• Ability to perform unattended troubleshooting, document said troubleshooting, and hand off for other techs.

Technical

• Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to Agency cloud applications, Microsoft 365 Admin Centers, and other custom SharePoint solutions
• Have expertise and experience with HTML 5 and CSS 3, SharePoint Server 2019, JavaScript, .Net framework, RESTful application design
• Be required to provide technical documentation and perform other duties as needed
• Develop workaround solutions as appropriate
• Monitor and assess current systems and recommend enhancements, as needed, based on data gathered
• Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems pertaining to web application design, deployment, and / or support
• Diagnose and resolve problems related to applications and systems for which the Application Services team is responsible
• Escalate complex problems to other internal IT groups, or vendors for resolution
• Install, configure, test, monitor, and maintain systems and application software and peripherals for users; install and configure servers required for designed solutions
• Maintain familiarity with current computer and network products and services
• Adhere to corporate information security guidelines and promote information security among coworkers
• Qualified candidate will be responsible for performing root cause analysis and resolution
• Perform other duties and special projects as assigned

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

• M365 setup, configuration, and operational support
• Microsoft 365 Admin Centers
• SharePoint Technologies (2019 and Online)
• General database design and administration
• Application and server level security
• Internet Information Services
• Organizational Skills
• Verbal Communication Skills
• Written Communication Skills

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

• Experience in projects involving PCI / NIST / Pub1075 security implementations and / or audits.
• Working in team development environment
• Security procedures

REQUIRED EDUCATION / CERTIFICATIONS :

• A bachelor's degree in information technology systems, computer science, or related field and eight (8) years of experience in information technology systems or related area;
• or an associate's degree and ten (10) years of experience in information technology systems or related area;
• or a high school diploma and twelve (12) years of experience in information technology systems or related area.