Enterprise Program Manager - Consultant

SCOPE OF THE PROJECT:

Working under the direction of the Deputy CIO, within the SC Department of Administration, Division of Technology Operations (DTO), candidate will provide assistance to Data Center Infrastructure Director; support of Shared Services hardware/software vendor contracts; process net new purchases and HW/SW renewals; assist with the development/ management of related budget & billing; and the testing/implementation of new software asset management system.

DAILY DUTIES / RESPONSIBILITIES

The Program Manager will be responsible for the following:

Specific Duties and Responsibilities:

• ADHERING TO STATE PROCUREMENT RULES, PLAN AND COORDINATE NET NEW PURCHASES, AS WELL AS THE TIMELY RENEWAL OF SOFTWARE AND HARDWARE MAINTENANCE FOR ALL AREAS OF SC DEPT OF ADMINISTRATION (ADMIN) TO INCLUDE BUT NOT BE LIMITED TO DTO SHARED SERVICES, NETWORK SERVICES, EMERGENCY SERVICES, DIS, SCEIS, EPO, FACILITIES, AND DIGITAL GOVERNMENT SERVICES.
• TASKS INCLUDE WORKING CLOSELY WITH VENDORS TO OBTAIN QUOTES, VALIDATING QUOTES AND VENDOR CONTRACTS/PROPOSALS AND OBTAINING/VERIFYING FUNDING APPROVAL, THE MANAGEMENT AND UPKEEP OF SOLE SOURCE DOCUMENTATION, REQUEST AND MONITOR SHOPPING CART ENTRY AND APPROVAL PROCESS TO ENSURE TIMELY RELEASE OF PURCHASE ORDERS, RECEIVE/VALIDATE RECEIPT OF INVENTORY, ENSURE PROMPT GOODS RECEIPT IS PERFORMED, AND RETENTION OF ACCURATE DOCUMENTATION.
• ASSIST WITH THE DEVELOPMENT AND MAINTENANCE OF DIGITAL TRACKING SYSTEM FOR RECORDING OF DETAILED ALL-INCLUSIVE DOCUMENTATION OF ALL PURCHASES/ACTIVITIES. THIS SYSTEM SERVES AS THE DOCUMENT OF RECORD FOR ALL UPCOMING RENEWALS.
• WORK CLOSELY WITH ADMIN ADMINISTRATIVE OFFICES, FINANCE, ARM, AND PROJECT MANAGEMENT TEAMS TO CARRY OUT BILLING/COST RECOVERY FUNCTIONS IN ORDER THAT AREAS OPERATE EFFICIENTLY AND EFFECTIVELY. ENSURE HELPDESK TICKETS ARE CREATED FOR RE-BILL UPON RECEIPT OF INVOICE VALIDATION. ENSURE RE-BILLS ARE COMPLETED IN AND ACCURATE AND TIMELY MANNER. RESOLVE BILLING DISCREPANCIES AND/ OR ERRORS.
• CLOSELY MONITOR THE FINANCIAL ACTIVITIES OF SHARED SERVICES, ENSURING THAT THE VARIOUS GROUPS OPERATE WITHIN THEIR BUDGET, THAT CUSTOMERS ARE BILLED ACCURATELY IN A TIMELY MANNER, AND THAT REVENUE RECOVERY ACTIVITIES ACCURATELY FUNCTION TO COVER OPERATIONAL COSTS.
• PERFORM COMPLEX BUSINESS MANAGEMENT AND/OR SUPPORT ACTIVITIES. PERFORM ACTIVITIES RELATED TO FISCAL MANAGEMENT, PROCUREMENT, SUPPLY SERVICES, AND AUXILIARY SERVICES. ACTIVITIES INCLUDE ASSISTING WITH THE ANNUAL BUDGET PROJECTION/PREPARATION FOR SHARED SERVICES AND PERFORMING END OF FISCAL YEAR ACTIVITIES SUCH AS DETERMINING PO ROLLOVERS AND NET NEW BLANKET PO NEEDS.
• PERFORM DETAILED RESEARCH ON HISTORICAL CONTRACTS AND PURCHASES AS REQUESTED. PERFORM OTHER DUTIES AS REQUIRED.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• IT LEADERSHIP, CUSTOMER SERVICE, ABILITY TO PLAN, ORGANIZE, DIRECT AND REVIEW THE WORK OF MULTIPLE TEAMS OF HIGHLY SKILLED TECHNICIANS WITH EXPERTISE IN MICROSOFT, LINUX, UNIX OPERATING SYSTEMS IS REQUIRED.
• KNOWLEDGE, ABILITY AND EXPERIENCE IN MANAGING PROJECTS INVOLVING, IMAGING, DOCUMENT MANAGEMENT, APPLICATION ARCHITECTURE AND LIFE CYCLE DEVELOPMENT, DATABASES, EMAIL SYSTEMS, FILE AND PRINT SERVICES, SERVER ENVIRONMENT INFRASTRUCTURE, AND SERVER VIRTUALIZATION IN MICROSOFT, LINUX AND UNIX OPERATING SYSTEM ENVIRONMENTS IS REQUIRED.
• SIMILAR KNOWLEDGE, ABILITY AND EXPERIENCE WITH STORAGE AREA NETWORK TECHNOLOGIES AND SYSTEMS PROJECT MANAGEMENT AND OVERSIGHT ALSO REQUIRED.
• EXPERIENCE IN PLANNING AND SUPERVISING THE PLANNING AND IMPLEMENTATION OF CLIENT SERVER AND STORAGE NETWORKS FOR THE PURPOSE OF SERVICE DELIVERY IS HIGHLY DESIRABLE.
• APPLICANT SHOULD HAVE A WORKING KNOWLEDGE OF INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL). PROVEN EXPERIENCE WITH CAPACITY PLANNING, TECHNOLOGY CONSOLIDATION AND STANDARDIZATION