What are the responsibilities and job description for the SharePoint Operations Specialist position at Intellibee?
NCDOT is seeking a contractor for the Engineering Content Management group who will be responsible for operations, access and troubleshooting of SharePoint and web-based business solutions. This person will also be responsible for security group audits.
The NCDIT Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.
ECM Operations Support Specialist duties include:
- Provide prompt, effective, and courteous support for all SharePoint-based application solutions within the ECM portfolio, supporting the NCDOT transportation lifecycle.
- Monitor ServiceNow, ensuring timely responses to problems, questions, and requests.
- Resolve end user issues swiftly, involving technical experts when needed.
- Create and provide help documentation for common problems.
- Gather and report issues on EAS systems during the daily executive status call.
- Create new sites for Conceptual Express Designs, Preconstruction Projects, and upcoming Construction contracts, both on request and proactively.
- Create and maintain access groups for various partners and internal teams.
- Perform annual audits of access groups to ensure accurate membership and contact information.
- Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites.
- Assist with ad hoc testing of new application development features as needed
Required Skills and Experience (10 years):
- In-depth experience with SharePoint. Preferably SharePoint 2019 and SharePoint SE
- Experience with Active Directory
- Extensive experience with SharePoint security groups
- Experience with ServiceNow
- Experience with MS Teams and Microsoft office tools including Excel and Word
- Ability to be proactive and work independently
- Ability to work with customers at different levels of the department as well as external customers.
Preferred Skills and Experience (3 years):
- Preferred experience with NCID
- Preferred experience with NCDOT
- Preferred familiarity with GIS, ProjectWise, or HiCAMS
Skill Matrix:
- In-depth experience with SharePoint Required 10 Years
- Experience with Active Directory Required 10 Years
- Extensive experience with SharePoint security groups Required 10 Years
- Experience with ServiceNow Required 10 Years
- Strong written and verbal communication skills, including ability to guide and troubleshoot customers issues through resolution. Required 10 Years
- Ability to be proactive and work independently Required 10 Years
- Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams) Required 10 Years
- Proven experience writing clear and concise help documentation for common problems Required 10 Years
- Understanding of NCDOT transportation life cycle business processes Highly desired 3 Years
- Ability to work with customers at different levels of the department as well as external customers. Required 10 Years
- Experience with NCID Highly desired 3 Years
- Experience with NCDOT Desired 3 Years
- Familiarity with GIS, ProjectWise or HiCAMS Nice to have 3 Years
