What are the responsibilities and job description for the SharePoint Operations Specialist - Jr position at Software Technology Inc?
Location: 1020 Birch Ridge Drive, Raleigh, NC 27610
Dscription:
NCDOT is seeking a contractor for the Engineering Content Management group who will be responsible for operations, access and troubleshooting of SharePoint and web-based business solutions. This person will also be responsible for security group audits.
** Preferred candidates must be currently local to the Triangle region of North Carolina, and posting may require up to 1-2 days per month in a Triangle area office for meetings. **
The NCDIT Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.
ECM Operations Support Specialist duties include:
In-depth experience with SharePoint. Preferably SharePoint2019 and SharePoint SE
Experience with Active Directory
Extensive experience with SharePoint security groups
Experience with ServiceNow
Experience with MS Teams and Microsoft office toolsincluding Excel and Word
Ability to be proactive and work independently
Ability to work with customers at different levels of thedepartment as well as external customers.
Preferred Skills and Experience (3 years):
Preferred experience with NCID
Preferred experience with NCDOT
Preferred familiarity with GIS, ProjectWise, or HiCAMS
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
In-depth experience with SharePoint
Required
10
Years
Experience with Active Directory
Required
10
Years
Extensive experience with SharePoint security groups
Required
10
Years
Experience with ServiceNow
Required
10
Years
Strong written and verbal communication skills, including ability to guide and troubleshoot customers issues through resolution.
Required
10
Years
Ability to be proactive and work independently
Required
10
Years
Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams)
Required
10
Years
Proven experience writing clear and concise help documentation for common problems
Required
10
Years
Understanding of NCDOT transportation life cycle business processes
Highly desired
3
Years
Ability to work with customers at different levels of the department as well as external customers.
Required
10
Years
Experience with NCID
Highly desired
3
Years
Experience with NCDOT
Desired
3
Years
Familiarity with GIS, ProjectWise or HiCAMS
Nice to have
3
Years
Dscription:
NCDOT is seeking a contractor for the Engineering Content Management group who will be responsible for operations, access and troubleshooting of SharePoint and web-based business solutions. This person will also be responsible for security group audits.
** Preferred candidates must be currently local to the Triangle region of North Carolina, and posting may require up to 1-2 days per month in a Triangle area office for meetings. **
The NCDIT Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.
ECM Operations Support Specialist duties include:
- Provide prompt, effective, and courteous support for all SharePoint-based application solutions within the ECM portfolio, supporting the NCDOT transportation lifecycle.
- Monitor ServiceNow, ensuring timely responses to problems, questions, and requests.
- Resolve end user issues swiftly, involving technical experts when needed.
- Create and provide help documentation for common problems.
- Gather and report issues on EAS systems during the daily executive status call.
- Create new sites for Conceptual Express Designs,Preconstruction Projects, and upcoming Construction contracts, both on requestand proactively.
- Create and maintain access groups for variouspartners and internal teams.
- Perform annual audits of access groups to ensureaccurate membership and contact information.
- Approve requests for lettings and grant accessto Conceptual Express Design and Preconstruction Project sites.
- Assist with ad hoc testing of new applicationdevelopment features as needed
In-depth experience with SharePoint. Preferably SharePoint2019 and SharePoint SE
Experience with Active Directory
Extensive experience with SharePoint security groups
Experience with ServiceNow
Experience with MS Teams and Microsoft office toolsincluding Excel and Word
Ability to be proactive and work independently
Ability to work with customers at different levels of thedepartment as well as external customers.
Preferred Skills and Experience (3 years):
Preferred experience with NCID
Preferred experience with NCDOT
Preferred familiarity with GIS, ProjectWise, or HiCAMS
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
In-depth experience with SharePoint
Required
10
Years
Experience with Active Directory
Required
10
Years
Extensive experience with SharePoint security groups
Required
10
Years
Experience with ServiceNow
Required
10
Years
Strong written and verbal communication skills, including ability to guide and troubleshoot customers issues through resolution.
Required
10
Years
Ability to be proactive and work independently
Required
10
Years
Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams)
Required
10
Years
Proven experience writing clear and concise help documentation for common problems
Required
10
Years
Understanding of NCDOT transportation life cycle business processes
Highly desired
3
Years
Ability to work with customers at different levels of the department as well as external customers.
Required
10
Years
Experience with NCID
Highly desired
3
Years
Experience with NCDOT
Desired
3
Years
Familiarity with GIS, ProjectWise or HiCAMS
Nice to have
3
Years
