Fire Service Coordinator (All Locations)

Fire Service Coordinator

Our company was founded on the belief that our Associates are the single most important key to success, and we want to help you build the career of your dreams. As an up-and-coming company, we are growing and can offer you many opportunities to design your career path. We provide manufacturer training, industry-specific training, and internal promotion and advancement. As we grow, you grow.

Please note, this position is eligible to hire in all of our locations: Valencia, CA; Las Vegas, NV; Reno, NV.

Summary:

As Fire Service Coordinator, you will play an essential role in supporting service team operations. Your attention to detail, organizational skills, and ability to multitask will contribute to ensuring quality customer service, scheduling service calls, setup, and accuracy in service invoicing. We are looking for someone who maintains accuracy when needing to work quickly, attentive, and customer driven!

Responsibilities:

1. Schedule Coordination:

• Organize and manage service appointments, inspections, and maintenance schedules for technicians, ensuring timely and efficient operations.
• Assist in setting up new service calls.
• Ensure accurate input of project details, scope of work, and other relevant information.
• Review technician time in comparison with the schedule to ensure accurate timecards.

2. Client Communication:

• Act as the primary point of contact for clients regarding service requests, inspections, and follow-ups.
• Provide excellent customer service and support throughout the process.

3. Documentation Management:

• Maintain accurate records of service and inspection reports, ensuring compliance with local, state, and federal regulations.
• Prepare and distribute inspection certificates and reports to clients.

4. Technician Support:

• Assist technicians by providing necessary information and resources for service calls.
• Ensure technicians have the tools and parts needed to perform their duties effectively.

5. Report Compliance:

• Stay informed about industry standards and regulations related to fire alarm systems.
• Ensure all inspections and services adhere to relevant codes and guidelines.
• Ensure that all reports meet local AHJ requirements.

6. Service Account Maintenance:

• Ensure all service account web portals are up to date and compliant at all times.

7. Parts Stock:

• Procure and manage parts and supplies required for service and inspection work.
• Coordinate with suppliers for timely procurement.

8. Reporting:

• AD-HOC reports as requested.

9. Training and Development:

• Assist in training new team members on processes and best practices related to service coordination and compliance.

10. Invoicing:

• Prepare invoices for service division, ensuring accurate billing rates based on technician time on-site, cost for materials, and work performed.

11. Miscellaneous Tasks:

• Perform other duties as assigned.

As an Associate, you will join our team and gain the following:

• Competitive Salary with Benefits Package
• Creative Work Environments, You Tell Us What Works for You! You can set your shifts
• Room to Grow! Your Only Limit is the one You Set! Starting at any level, you can work your way up as high as you desire, and we will help you get there.
• We support furthering your education and valuable training.
• Establish a career with a winning team that takes pride in Fire, Life, and Safety. We protect lives and property.
• Enjoy working at a company that empowers you.
• Enjoy working at a company that challenges you and appreciates you.
• Enjoy working at a company that values your commitment and contributions.
• Enjoy working with your Associates.
• Equal opportunity employer.

Our Associates love the challenges we face, and we meet them head-on as a team, collectively. We support one another in and out of work. Our Associates are here for the long run. We have charitable causes we support. We conduct team-building exercises. We aspire to be the best at what we do in our industry. We aspire to build an exceptional company supported by exceptional Associates.

Qualifications:

• High school diploma or equivalent; associate degree or relevant certification preferred.
• Previous experience in service coordination, scheduling, or a similar roles, preferably in the fire safety industry.
• Strong attention to detail and accuracy in data entry and financial calculations.
• Excellent organizational skills with the ability to manage multiple tasks.
• Effective communication skills for interacting with internal teams and customers.
• Ability to work independently and as part of a team to meet deadlines.
• Strong problem-solving abilities and proactive attitude.
• QuickBooks experience (certified preferred), and proficiency in Microsoft Office Suite.

Additional Requirements:

• Background Check
• Driver's License MVR
• Drug Testing

Salary Ranges and Benefits:

• $24.00-28.00/hr, DOE
• Medical, Dental, Vision
• 401K with Company Match
• Paid Training
• Paid Vacation and Sick Time

Join Our Winning Team Today!

If you have prior accounting experience and are looking for a new challenge, we want to hear from you! Apply now to start your career and be part of a team that's committed to excellence.