What are the responsibilities and job description for the Customer Success Manager position at Intellipro Technologies?
Title: Customer Success Manager
Location: New York, NY
Duration –6 Months
Pay rate: $93/hr. On W2
The Opportunity:
We are seeking a Customer Success Manager to work in our Digital Media team to service large Advertising Agency and SI customers. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions like Firefly, Express and Acrobat AI Assistant, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional ecosystem including Account Executives and product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments.
What You'll Do:
Be accountable for Customer’s overall success with , including utilization of solutions, customer health and satisfaction and renewal readiness.
Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap.
Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
Inspire innovation and thought leadership by sharing resources and new ways your customers can use solutions to accelerate and advance their creative process.
Identify customer risk, and partner with the ecosystem team to establish and carry out risk mitigation and improvement strategies.
Relay the voice of the customer internally at– sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success.
Skills:
What you need to succeed:
Bachelor’s Degree and/or relevant work experience
10 years of related experience in the advertising agecny space and/or technology services (Customer Success, Consulting, Business Development, client-side experience, etc.)
Knowledge of the Advertising and/or Professional Services industries
Passion for driving customer success and measurable outcomes
Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Exceptional interpersonal, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform under pressure
Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)
Familiarity with Adobe Creative Cloud tools like Photoshop, Illustrator, InDesign, as well as Adobe Firefly and Adobe Express a big plus.
Education:
Bachelor’s Degree and/or 10 years relevant work experience. Design background and familiarity with Adobe Creative Cloud design tools a plus.
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Job Type: Contract
Pay: $93.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Application Question(s):
- How many years of experience do you have in the advertising agecny space and/or technology services (Customer Success, Consulting, Business Development, client-side experience, etc.) ?
- Do you have experience with Adobe Creative Cloud design tools?
Work Location: In person
Salary : $93
