What are the responsibilities and job description for the Associate Project Manager position at Intelliswift - An LTTS Company?
Job Title : Associate Project Manager
Location : - West Sacramento, CA
Duration : 12 months
Client : Thermo Fisher
Exact Schedule - M-F 8am-5pm
Job description : Responsibilities
- Ensure customer satisfaction throughout laboratory processing. Delight customers and accurately resolve issues.
- Primary customer contact for clinical, pharma and clinical trial testing.
- Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
- Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
- Ensure that policies and procedures in Customer Service reflect current practice.
- Maintain accurate bills and reimbursement records for all clinical samples.
- Maintaining accurate logs representing current samples in for testing
- Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.
- Training other client services personnel as required.
Qualifications and Experiences :
Skills
