What are the responsibilities and job description for the Associate Project Manager position at Intelliswift?
Job Title : Associate Project Manager
Location : - West Sacramento, CA
Duration : 12 months
Client : Thermo Fisher
Exact Schedule - M-F 8am-5pm
Job description : Responsibilities
Ensure customer satisfaction throughout laboratory processing. Delight customers and accurately resolve issues.
Primary customer contact for clinical, pharma and clinical trial testing.
Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
Ensure that policies and procedures in Customer Service reflect current practice.
Maintain accurate bills and reimbursement records for all clinical samples.
Maintaining accurate logs representing current samples in for testing Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.
Training other client services personnel as required.
Qualifications and Experiences :
Minimum Associates (AA or AS) degree.
One year experience and / or training; or equivalent combination of education and experience in related field.
Minimum of 2 years Customer Service experience required.
Skills
Demonstrated proficiency in computer skills, such as : word processing, Excel and information systems Excellent verbal and written communication skills Strong understanding of regulatory compliance and HIPAA Knowledge of medical terminology
