What are the responsibilities and job description for the Commercial Collections Specialist position at InteLogix?
Overview:
Who we are:
InteLogix is hiring Commercial Collections Specialist to help facilitate business to business collections for one of our clients. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. This position has a hybrid model; 3 days onsite and 2 days remote. It is a full-time role with flexible scheduling between the hours of 8am-8pm Monday-Friday.
Who we are:
At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Independently place outbound calls to business that are past due on invoices
- Contact businesses via email or portal to collect payments
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
- Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
- Preparation of weekly aging report and prioritize accounts based on overdue status.
- Account review for credit releases.
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Professional/Commercial collections experience (business to business) required
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Ability to interpret constant flow of information
- Excellent communication skills, both, written and oral
- Superb attendance, so you can be there when our customers need us
- Must have the ability to define and solve problems.
- Must be self-motivated, work independently with minimum supervision, and be an effective team player.
- Excel/ Word skills including Pivot tables, VLookups and other formulas.
- SAP/CRM experience preferred
All job offers are contingent upon completion of drug screen and background check.
Salary : $500
