What are the responsibilities and job description for the Director of Operations position at Inter-Con Security?

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary :

The Director of Operations will plan, direct, coordinate, and oversee operations activities, ensuring contract and company compliance, development and implementation of efficient operations and cost-effective systems to meet current and future needs of Inter-Con Security Systems and designated Inter-Con Security Systems agreements, including field personnel assigned to those agreements.

Supervisory Responsibilities :

Recruits, interviews, hires, and trains management-level staff in the department.
Oversees the daily workflow of designated contract managers and their teams.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Administers internal control programs, as designated by the Vice President, to facilitate operational and administrative requirements of contracts assigned.
Receives and executes, on behalf of the Vice President, such technical directions as may be issued and received from client points of contacts, within contract terms and conditions.
Maintains high standards of competence through such instruction and training for the security forces under their charge as directed by the Vice President and relevant contract terms.
Handles discipline and termination of employees in accordance with company policy.

Duties / Responsibilities :

Establishes, implements, and communicates the strategic direction of the organization’s operations division.

Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.

Collaborates with other divisions and departments to carry out the organization’s goals and objectives.

Coordinates directly with the contract client representatives / leadership and assigned contract managers.

Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.

Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.

Presents periodic performance reports and metrics to the chief executive officer and other leadership.

Maintains knowledge of emerging technologies and trends in operations management.

Identifies training needs and ensures proper training is developed and provided.

Performs other related duties as assigned.

Required Skills / Abilities :

Excellent verbal and written communication skills.

Strong supervisory and leadership skills.

Extensive knowledge of the principles, procedures, and best practices in the industry.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Education and Experience :

Bachelor’s degree in Business Administration, Logistics, Engineering, or other industry-related field required.

At least 10 years of security-related experience including three years in upper management required.

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Duties, responsibilities, and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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