What are the responsibilities and job description for the Security Operations Manager position at Inter-Con Security?

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary :

The Account Manager reports to the Vice President of Operations. You will manage the security guards through the life of the contract in the Louisville area. The Account Manager should have at least three years of relevant experience.

Duties / Responsibilities :

Manage daily operational and administrative functions across security contracts employing over 50 Inter-Con employees
Keep the Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Support the Director of Operations operational decision-making process
Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
Ensure the highest standards of conduct, appearance, performance and training are being met at all times.
Identify, coach, and develop talented officers and supervisors for growth opportunities.
Cultivate and maintain relationship with the client.

Required Skills / Abilities :

A current guard card license as required by state or local law.

Must pass a 10-panel drug test prior to placement.

Must pass a criminal history check (based on fingerprints where permitted by law) independent of state professional certification requirements

Must undergo employment verification check back to age 18

Must undergo motor vehicle record checks

Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)

An understanding of security operations and contracts management preferred.

Understand operational KPIs and ability to utilize data to drive operations.

Strong interpersonal, critical thinking and time management skills.

A great communicator that gets the value of teamwork.

Experience in general office setting in a supervisory role preferred.

Comfortable in an ever changing, fast paced, sometimes stressful environment.

Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.

Project management experience. PMP certification a plus.

Adept in leading teams in complex problem solving.

Customer Service orientation required.

Able to interact in a corporate environment and effectively communicate with all levels of management.

Must be flexible and possess the ability to meet deadlines in a high tempo environment.

Excellent time-management, organization and multi-tasking skills required.

A dependable team player with business maturity, enthusiasm, and a positive work attitude.

Ability to work in a matrixed environment.

A positive and upbeat team member!

Education and Experience :

Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.

Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

Time flexibility depending on the needs of the company.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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What are the responsibilities and job description for the Security Operations Manager position at Inter-Con Security?

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