What are the responsibilities and job description for the Customer Service Representative position at Inter-Connect Employment Services?
DIRECT HIRE for a Business to Business Customer Service Representative!
Full-Time Hours for the Customer Service Representative are Monday through Friday from 8:00am to 5:00pm and one Saturday a month.
Rate of Pay for the Customer Service Representative is $17.00 to $18.00 per hour.
Actual compensation offered will vary based on factors including applicants' qualifications, experience, education, and comparison with associates in similar roles.
Benefits offered by Inter-Connect during probationary employment (when eligibility is met):
- ACA Compliant Medical Coverage
- Dental, vision options available
- Retirement Plan available
- Paid leave (accrued paid time off and holiday)
- Referral Bonus
- Educational Scholarships
Benefits offered by employer upon transfer (when eligibility is met)
- ACA Compliant Medical Coverage
- Dental options available
- Retirement Plan available
- Paid leave (accrued paid time off, vacation and holiday)
- Additional Voluntary Benefits such as life and disability plans
- Ongoing training to build critical skills for current and future roles
Essential Functions for the Customer Service Representative Include:
- Assist customers with general inquiries, tracking deliveries via phone, email or web.
- Contact customers for order verification, updates, and delivery notification as needed.
- Actively listening, identifying problems and making decisions to resolve issues in a manner that projects trust and fairness.
- Work cross-functionally with management teams to ensure timely delivery of products.
Minimum Required Qualifications and Skills for the Customer Service Representative Include:
- 2 years of experience in data entry, order desk, administrative, or customer service role.
- Microsoft Office Skills (Outlook, Excel, Word).
- Excellent oral and written English communication skills.
- Ability to take initiative, multi-task, be quick, flexible and detail oriented.
- Strong interpersonal skills; interacting well with multiple departments in a supportive and friendly manner.
- Able to type 40 wpm with 98% accuracy.
If you are interested in the Customer Service Representative and meet the required qualifications, please visit our website at www.inter-connect.com to complete an application. #IND1
Inter-Connect Employment Services is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status.
Customer Service Representative
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 45 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $18