What are the responsibilities and job description for the Delivery Lead position at Inter Stat Cooperative Inc?
The Sanctuary, one of Sacramento’s premier Dispensaries for Adult Use and Medical cannabis, is growing once again. We are looking for superstars to join our diverse, fun-loving team. Founded in January 2020, The Sanctuary specializes in cannabis retail sales both in store and delivery. The Sanctuary believes customer service, creative and educational collaborations and community support make a difference!
The Sanctuary governs a healthy environment for customers and staff members alike. We are a company that prides itself on diversity, inclusion and the professional development of all our associates. Everyone who visits our establishment is welcomed by friendly staff members who are driven to provide optimal customer service. Even through our high volume hours, our staff is patient and always meets the needs of those who seek our assistance. The Sanctuary is team, detail, and goal oriented. All team members work together by utilizing staff and customer feedback to create a satisfactory cannabis buying experience. The Sanctuary Currently is looking to enhance the customer experience by adding an additional Delivery Lead.
Position Summary
The Delivery Lead acts as both a supervisor to the Dispatchers and the Driver team and contributes to the Sanctuary’s success by achieving individual sales and productivity goals through personalized service while demonstrating expertise in product knowledge. Delivery lead will engage customers, create exceptional customer experience and provide leadership and support. They embody the Sanctuary’s Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, phone etiquette skills and strong point-of-sale proficiency. Additionally, the Delivery Lead partners with the management team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures.
Position Responsibilities
- Leadership
- Communication
- Customer Experience
- Maintain a Consistent Delivery Presence
- Prioritize and Multitask Various Responsibilities
- Meet Assigned Deadlines for Tasks and Projects
- Maintain Strong Working Relationships
- Returns/Exchanges
- Customer Resolution
- Dispatcher/Driver Development
- LIT Development
- Product Education
- Coaching
- Roleplaying
- Fostering Teamwork
- Drive Sales performance to Meet Goals
- Drive KPI Performance
- On Fleet Oversight
- Manifest Oversight
- Systems Oversight
- Driver Kit Oversight
- Car Maintenance and Daily Damage Walks
- Scheduling Gaps
- Corrective Actions
- Ability to Work a Variety of Shifts
- Scheduling Flexibility
- Open and Close Delivery
- Alarm Management
- Loss Prevention
- Validate Accuracy of Every Outgoing Order
- Driver Inventory Reconciliation
- Cash Handling
- Driver Revenue Reconciliation
- Open and Close Point of Sale
- Point of Sale and Cashless ATM Troubleshooting
- Delivery Organization
- Delivery Cleanliness
- Team Performance Feedback to Management
- Adhere to All State Compliance and Company Policies
- Additional tasks and duties as assigned
