What are the responsibilities and job description for the Emergency Dispatcher position at Interactive Utility Communications?
Company Description
Interactive Utility Communications (IUC) provides live local answer services for utility clients in South Carolina, Georgia, Florida, and Alabama. Our agents dispatch crews for emergency electric, gas, water, sewer, public works, and telecom services. In 2023, IUC dispatchers saved our utility clients more than $470,000 in crew overtime by resolving over 3700 trouble calls.
Role Description
This is a full-time hybrid role for an Emergency Dispatcher at Interactive Utility Communications. The role is located in Marietta, GA, with the flexibility for some work from home. The Emergency Dispatcher will be responsible for dispatching crews for emergency services, communicating with customers, and providing top-notch customer service.
Qualifications
- Emergency Medical Dispatch and Emergency Services skills
- Dispatching and Communication skills
- Customer Service skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure
- Excellent communication and interpersonal skills
- Knowledge of emergency response protocols and procedures
Salary : $470,000