What are the responsibilities and job description for the Patient Service Representative position at Intercoastal Medical Group?
Intercoastal Medical Group, Inc. is seeking a professional, customer service oriented Medical Office Staff for positions such as phones, medical records, check-in or check-out. General hours of operation are Monday-Friday, 8am to 5pm. Hours may vary by position. For additional information about Intercoastal, please visit www.intercoastalmedical.com.
Responsibilities:
- Greet and check-in patients, ensuring a positive and welcoming experience
- Answer phone calls and respond to inquiries in a professional and courteous manner
-Assist with appointment requests
- Verify patient insurance coverage and collect necessary information for billing purposes
- Assist with medical administrative support tasks, such as filing, faxing, and scanning documents
- Maintain patient records and ensure they are accurate and up-to-date
- Adhere to HIPAA guidelines to ensure patient privacy and confidentiality
- Collaborate with healthcare providers to coordinate patient care and facilitate smooth operations of the medical office
- Utilize the practice management system to input and retrieve patient information accurately
Requirements:
- Previous experience as a medical receptionist or in a similar role is preferred
- Familiarity with phone systems and ability to handle multiple calls simultaneously
- Knowledge of medical administrative support tasks, including front desk duties and office procedures
- Proficiency in using any practice management system or computers in general
- Understanding of medical terminology to effectively communicate with patients and healthcare professionals
- Strong attention to detail and organizational skills to maintain accurate patient records
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Excellent interpersonal skills and ability to provide exceptional customer service to patients
*Intercoastal is a drug free workplace and EEO compliant.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change or be assigned at any time.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Cell phone reimbursement
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Family leave
- Free flu shots
- Free health screenings
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- Military leave
- On-the-job training
- Opportunities for advancement
- Paid jury duty
- Paid time off
- Uniform allowance
- Vision insurance
Medical Specialty:
- Allergy & Immunology
- Cardiology
- Dermatology
- Neurology
- Orthopedics
- Primary Care
- Pulmonology
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $18
