What are the responsibilities and job description for the Data Center Operations Lead position at Intercontinental Exchange?
Overview
The Senior Data Center Operations Engineer plays a pivotal role in ensuring that all activities within the data center adhere to established procedures and industry best practices.
This position is responsible for executing data center work as directed, whether project-based or through incident management or workflow management tools. The engineer must ensure that Change Control rules are followed and support documentation is accurate and up-to-date.
In addition to executing tasks, this role will provide guidance and instruction to Operations Engineers as needed, as well as offer expertise on installation practices and fault finding techniques.
Responsibilities:
- Maintain access control lists and verify daily access reports
- Ensure all maintenance activities are executed and documented in the DCIM
- Provide flexible working patterns to maintain SLA's
- Installation, relocation, and recovery of network, server, and storage hardware to manufacturer standards and industry best practice
- Repair of hardware to major component level (e.g., hard disk, NIC card, memory) across a broad range of vendor equipment
- Execution of all work to Data Center work process & procedure
- Manage the goods in/out process for the storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage
- Manage asset record updates, tracking, and placing assets as to their location and status (deployed, ceased etc.)
- Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained
- Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately
- Regularly audit the Data Centers & Data Center records
- Produce reports on quarterly activity
Requirements:
- Experience supervising a team of Data Center Engineers
- Pro-active and flexible with ability to work either as part of a team or as an individual
- Effective written and verbal communication at all levels
- Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards
- Bachelor's degree in Computer Science, Information Technology, or related field
