Construction Support Manager

Collaborate with the Construction Leadership and Hotel Openings team to enhance New Development (ND) construction projects, including franchised and company-managed hotels. Act as an architectural and construction expert for IHG branded hotels, conducting on-site and virtual design and construction activities to ensure compliance with Brand Design Initiatives, franchise agreements, and brand standards. Offer construction expertise to IHG franchisees throughout all project phases, addressing design and construction issues to ensure timely project completion. Evaluate project progress as determined by Construction Leadership and mentor less experienced staff by providing technical guidance and training. Provide feedback to management and the brand on product-related issues and improvement recommendations.

Your day to day

• Referencing to various Plan Review documents and correspondence, Construction Support Manager conducts progress site visits, and reviews 360 photo / video captures provided by 3rd party, as hotels prepare for construction, and throughout the construction process. Manager meets with owner’s representatives during the construction phase to define project expectations, determine project readiness, resolve any field design and construction issues, ensure conformance to Brand Design Vision and Brand Standards, and oversee conformance to IHG requirements, including conformance to Plan requirements and adherence to brand and life safety standards, building codes and ADA.
• Verify condition of quality of installation, timely completion of construction, and conformance to brand standards, approved plans, and required codes;
• May proactively work with IHG Development team and ownership prior to presenting a deal to Franchise Approval Committee (FAC) working through scope of work, design issues, and renovation timelines to better improve success rate for FAC approval and License execution for new build projects
• Escalates franchisee/owner waiver requests and timeline extension requests for construction related issues to Construction Leader and the Openings team. May negotiate installation issues and provide viable plans and strategies, where possible, to get hotels completed with the construction process in a timely manner.
• Responsible to make sure that all construction/renovation milestones are monitored on a pro-active basis and that information is communicated to the A&D, Brand Team and the Openings Team stakeholders to speed openings or enforcement.
• May consult with franchisees, design professionals, contractors, and project managers to assist in the development of construction schedules for new development hotel projects; Provide accurate reporting on project schedules and status of renovation or construction for all projects on a timely basis to Brand, Plan Review, Hotel Openings, and other required internal IHG partners.
• Effectively manage an assigned territory by managing and conducting onsite and virtual / desktop deployments from Construction Leadership, prepare written reports and/or summaries for each site visit. Call out any project risks and make insightful recommendations on how to meet construction milestones. Manage the digital library and Design Project Manager (DPM) systems for executed projects for content and accuracy of input for assigned projects. Lead the enforcement of implementation of Brand Design program compliance.
• As part of the License Agreement documentation trail, provide timely written follow-up (reports, letters and emails) associated with all site visits and other forms of communication or agreements with Licensee and their assign representatives.
• Construction Support Manager must develop good franchisee/owner relations offering assistance as needed within reason. Manager is expected to offer construction and design solutions to problems.
• Participate, as needed, in project status meetings with owner’s construction and project management teams as needed throughout the purchasing and construction phases to ensure proactively engaged throughout the renovation and construction timelines.

What we need from you

• Bachelor's Degree in Construction Management, Architecture, or a relevant field of work, or an equivalent combination of education and work related experience. AIA certification preferred.
• Minimum 5 years work-related experience in construction management / construction administration, with demonstrated technical proficiency utilizing project management skills related to the position in the hotel industry or similar industry.
• Ability to consult on construction progress from both onsite visits and 360 video / photo catures provided by 3rd parties.
• Project management experience in organizing, planning and executing complex, large-scale projects from conception through implementation.
• Effective verbal and written communication skills to provide information to clients, vendors, senior management, and staff. Ability to communicate supportive program details to present a persuasive argument or to effectively negotiate a position. Must be able to communicate both orally and in writing with Owner’s Representatives, architects, designers, and contractors and clearly explain specific requirements for active projects.
• Knowledge of brand standards, Building Codes, Life Safety Requirements, and ADA Standards and maintain a working knowledge of all requirements described in brand standards manual.
• Ability to read blueprints including architectural, mechanical, plumbing, sprinkler systems and electrical drawings. Ability to read architectural and interior design specifications.
• Ability to remain current with construction trends, code requirements and design through participating in annual continuing education classes.
• Ability to effectively prioritize project details and manage time usage to track active new development properties, and to determine if plans have been submitted in a timely manner. Must make immediate time available to return telephone calls and work with franchisees when problems arise regarding project development, Brand standards or vendor-related issues

Travel – 50% travel

Location – Remote: **Candidate must reside in the United States***

The salary range for this role is $58,834.00 to $109,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.