Fraud Manager

Location: On-site / hybrid

Department: Fraud Risk / Financial Crimes / Operations

Job Summary

The Fraud Manager is responsible for independently leading and managing the organization’s fraud prevention, detection, and investigation efforts. This role monitors and investigates suspicious activity, manages fraud alerts, and develops strategic mitigation initiatives. The Fraud Manager ensures compliance with internal policies and external regulations while driving operational efficiency to reduce fraud-related losses. This position plays a key role in protecting the organization and its customers, strengthening overall risk management, and maintaining high service quality.

Key Responsibilities

• Develop and implement comprehensive fraud detection and prevention strategies, including rules and processes across key products and channels.
• Monitor and investigate suspicious transactions across banking channels, including online banking, debit card activity, ACH, wire transfers, and check fraud.
• Analyze fraud trends and emerging threats using data-driven insights; recommend and implement enhancements to detection and prevention capabilities.
• Lead complex fraud investigations and ensure timely escalation and resolution of high-risk cases.
• Oversee daily case management, ensuring queues and alerts are monitored and addressed effectively.
• Manage the calibration and tuning of fraud detection systems; conduct regular rule testing and monitor false positives for optimization.
• Deliver accurate and timely fraud reporting, including dashboards, metrics, and trend analysis; ensure proper documentation and submission of Operational Risk Events (ORE), when applicable.
• Prepare and file reports such as Suspicious Activity Reports (SARs) as required under BSA/AML guidelines.
• Collaborate with internal teams including Compliance, Risk, Legal, and Customer Service to address cross-functional fraud issues.
• Serve as the main point of contact for law enforcement and regulatory bodies regarding fraud investigations.
• Conduct fraud awareness training for front-line staff and internal teams to promote early detection and prevention.
• Stay informed of industry developments, fraud trends, tools, and regulatory changes to continuously enhance the organization’s fraud strategy.

Qualifications

• Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred.
• 5 years of experience in fraud prevention, detection, or investigation, ideally within financial services or fintech.
• Deep understanding of fraud typologies, risk indicators, investigative best practices, and root cause analysis.
• Proficiency with fraud detection systems, case management platforms, and data reporting tools.
• Excellent analytical, communication, and problem-solving skills.
• Ability to operate independently while fostering a collaborative team environment.
• Relevant certifications such as Certified Fraud Examiner (CFE) are a strong plus.
• Prior experience mentoring analysts or leading small teams/projects is a plus.

Intercredit Bank is an Equal Opportunity Employer